• ControlUp Monitor Alert - no Monitor activity (0)

    If you received this alert it means that your ControlUp Monitor service is either not running or cannot connect to our servers.

    Please check the following:

    • Login to the Console and check the monitor's status, when working properly it should have mceclip0.png icon and status should be running:
      mceclip1.png
    • If the status is not running, please try to restart the monitor's service, if you can't get it to run please contact Support@ControlUp.com.
    • If the status is Running but still failed to upload:
      mceclip2.png
      Then please verify the machine running the monitor service can access our servers:
      • US Load Balancers:
        • rt-app.controlup.com - 34.195.43.52
        • rt-app.controlup.com - 54.86.39.124
      • EU Load Balancers
        • rt-app.controlup.com - 18.200.38.56
        • rt-app.controlup.com - 52.212.202.250
      • *.amazonaws.com
    • You can read more about it here: Missing Data in Insights (Proxy Issue) or just contact us at Support@ControlUp.com
  • ControlUp Monitor Alert - no upload activity (1)

    If you received this alert it means your ControlUp Monitor service is running successfully and does connect to our configuration servers BUT does not upload probably due to a connection issue with our S3 bucket at Amazon's AWS.
    You'll probably see this error in the Monitor settings screen:mceclip2.png

    Please verify that the machine running the monitor can reach *.amazonaws.com on port 443 (https).
    If not, please open the firewall port and white-list it in the proxy.
    NOTE: The AWS URL is essential for data upload to Insights. The dynamic IP range of the S3 URL changes according to AWS policies.

  • ControlUp Monitor Alert - low upload volume (2)

    If you received this alert it means you are still uploading data but the volume of data has dropped in comparison to same time last week, these are the possible reasons:

    • This is intentional from the customer side for example some machines are offline for Migration or due to a holiday.
    • The monitor cannot connect to some machines due to a service account locked or password changed, in Monitor Settings screen, you can see the relevant errors in both Summary and Monitored Resources tabs:
      Summary: Resources Connected shows lower number of connected machines.
      mceclip0.png
      Monitored Resources
      : Shows the errors per Agent, the root cause can be agents not upgraded (prior to 7.1), no connection using the port (40705), agent service not running etc.
      You can also verify if the agents connects using the console.
      mceclip1.png
    • For more details please contact us at Support@ControlUp.com
  • ControlUp Monitor Alert - insufficient data uploaded (3)

    If you received this alert it means you are still uploading data but we've noticed that you are now connected to significantly less ControlUp agents than before.
    Possible reasons are as follows:

    • This is intentional from the customer side for example some machines are offline for Migration or due to a holiday.
    • The monitor cannot connect to some machines due to a service account locked or password changed, in Monitor Settings screen, you can see the relevant errors in both Summary and Monitored Resources tabs:
      Summary: Resources Connected shows lower number of connected machines.
      mceclip0.png
      Monitored Resources
      : Shows the errors per Agent, the root cause can be agents not upgraded (prior to 7.1), no connection using the port (40705), agent service not running etc.
      You can also verify if the agents connects using the console.

    • The user running the monitor is NOT a local admin on those machines therefore cannot Start the agent's service or Install the agent (in agent's temp mode).


     

  • ControlUp Monitor Alert - Less/None Hypervisors/XD sites connections are Connected (4)

    If you received this alert it means that your ControlUp Monitor is NOT connected to 1 or more of your Extensions (Hypervisors/XenDesktop site/Netscalers e.g.).

    You can verify it by opening the ControlUp Monitor settings screen via the Console:
    mceclip0.png
    This is usually caused by the service account's password change or user locked, please verify the user by clicking on Settings in the above screen and alter the user/password in the bottom pane:
    mceclip1.png