We're Here to Help Along the Way
Getting Started
Welcome to ControlUp
System Requirements
- SQL Server Prerequisites for On-Premises Installation
- On-premises Installation Prerequisites at a Glance for 8.1 and Higher
- Insights On-premises Virtual Appliance-based Installation - Version 8.1 and Above
- Insights On-premises Linux-based Installation - Version 8.1 and Above
- ControlUp Data Collector
- Proxy Information for ControlUp - Hybrid Cloud
Installation
- ControlUp On-Premises Server Installation - Version 8.5
- ControlUp On-Premises Real-Time Console Installation - Version 8.5
- Insights On-Premises Linux-Based Installation - Version 8.5
- Insights On-Premises Virtual Appliance Installation - Version 8.5
- Solve On-Premises Installation - Version 8.5
- Solve On-Premises Configuration - Version 8.5
Upgrade
First Steps
- Getting Started with ControlUp Hybrid Cloud - Version 8.5
- Getting Started with ControlUp On-Premises - Version 8.5
- Install and Configure Hybrid Cloud Real-Time Console - Version 8.5
- ControlUp Configuration
- Add Machines
- Connect to Your Virtualization Infrastructure
Security
- Certificate-Based Console and Monitor Authentication
- Certificate-based Agent Authentication - Manual Configuration on Console & Monitor Machines
- Agent Security Best Practices
- Certificate-Based Agent Authentication
- Agent Security Options in Agent Settings
- ControlUp Agent Access Control List (ACL)
Real-Time Console
Overview
Users & Permissions
Settings
- Change Organization Owner
- Audit Log
- Notification Templates
- Display Settings
- Agent Settings
- Proxy Settings
Alerts & Triggers
Scripts & Actions
Remote Desktop
Mobile
Monitored Resources
Views
- Active Application
- Folders View & Actions
- Hosts View & Actions
- Machine View & Actions
- Sessions View & Actions
- Processes View & Actions
Remote DX
- Install Citrix Workspace App with Bundled Remote DX
- Remote DX - Client Device Metrics
- Deploy Remote DX - Client Metrics Monitoring
- Deploy Remote DX - HP ThinPro (VMware)
- Deploy Remote DX - HP ThinPro (Citrix)
- Deploy Remote DX - IGEL (VMware)
Sync Scripts
- VMware Horizon Sync Scripts
- Prerequisites for Running Horizon On-Premises Sync Scripts
- Active Directory Organizational Unit Sync with ControlUp Console Tree
- Auto-Sync Environment Changes into ControlUp's Organizational Tree
- Preparation of Horizon Scripts
- Horizon on Azure Sync to ControlUp
VMware
Citrix Cloud
Linux
Additional Environments
Solve
Welcome to Solve
Solve Settings
Insights
Insights Historical Data
- Login for Insights - 8.2 and Up
- On-Premises Insights (IOP 8.1) - SSL
- Getting Started with ControlUp Insights
- How to Manage Insights Access & Permissions
- Top Insights
- Forecasting in Insights Reports
Edge
Welcome to Edge
Advanced Edge Topics
Troubleshooting
Managed Computers
- Microsoft known issue: User Input Delay counter may cause handle leaks in ControlUp Agent
- cuAgent.exe High Resource Consumption
- Cannot Connect to Target Machine - Actively Refused
- Failed to replace agent error
- Agent Logging Tool For In-Depth Troubleshooting
- I can't remove the ControlUp agent (MSI Installed)
Real Time Console
- Wrong Client IP is Showing On ControlUp Grid. (for Linux sessions).
- ControlUp Agent Temporary mode and how to change it
- Troubleshooting DNS & Adding Another Domain to ControlUp.
- Changing your Password from the ControlUp Console.
- vSAN columns are showing 0, N\A or ERR.
- 'Processor Queue Length' column displays ERR
ControlUp Insights
On-Premises Mode
- TimeStamp Patch for Insights On-Premises (IOP)
- Setting up a Schedule Task for Backing Up IOP Activity Files.
- Monitor Error: "Error with saving file to local disk"
- Authorization Failed
- Configuring a dedicated username for the CU SQL DB
- Setting an alert for the On-Premises Monitor that isn't writing files to Activity folder
Remote Connections
Triggers and Alerts
KaaS Events
Performance Issues
General Help
Known Issues
FAQ
General
- EPIC System Pulse SBA Instructions
- ControlUp Horizon Use Cases
- ControlUp Release Notes
- Sizing Guidelines for ControlUp v8.x
- ControlUp Monitor Permissions & Security - Cloud ONLY.
- ControlUp Monitor Permissions & Security - On-Premises ONLY.
Real Time Agent
ControlUp Monitor Issues
Hypervisor
MSP/CSP/DaaS
ControlUp Insights
Popular Articles
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Welcome to Solve
Read about ControlUp's real-time and historical monitoring presented in a hosted web application
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Create a user account
Create a user account to access the ControlUp Console, Solve and Insights
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Login flow
Learn about the login flow for Insights and Solve
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How to deploy ControlUp Agents
Learn how to deploy the agent to your servers and master image
-
User and Permissions
Review Controlup Security Policy Pane and Best Practices
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How to create Incidents Triggers
Take a look at how to create an incident trigger
Latest Troubleshooting Articles
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Cannot Access Insights
Failed to access Insights
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Missing data in Insights
Logged in but don't see any data
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Troubleshooting Managed Computers Issues
Troubleshooting tips and hints
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Computer belongs to another organization
Failed to deploy agent
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Exceed the incidents daily quota
Red banner indicating you exceeded the quota
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Logon Duration columns show N/A
Logon Duration columns show no data