Communication Ports for VDI & DaaS (EU Region)

This article covers the communication requirements for deploying ControlUp version 9.0 for VDI & DaaS organizations created in the EU region. Visit these articles to see the communication requirements for:

• Synthetic Monitoring (Scoutbees)
• ControlUp for Physical Desktops
• Communication ports for VDI & DaaS for US + rest of the world (non-EU)

Network testing tool

You can use our network connection testing tool to make sure you have all the network communication requirements in place.

9.0 Specific URLs

All 9.0 specific URLs below need to be accessed via port 443. All these services are running via REST.

9.0 Monitors

9.0 and higher monitors initially attempt to connect to cu-services-cpa.controlup.com. Depending on their geolocation, they will then attempt to connect to a region-specific URL (either -us or -eu). If your organization operates monitors in different geographical regions, we highly recommend to allowlist all URLs as listed below to avoid communication issues.

Outbound Connections

Devices and servers used by ControlUp, providing configuration interface, data aggregation, upload and authorization validation for the VDI App, access, and other services.

When you use a proxy in your environment, make sure to allowlist and open the ControlUp Cloud configuration servers through your proxy.

From the Real-Time Agent Machine

For the optional outbound communication feature, ensure you allowlist the following URLs. Similarly, we recommend to allowlist all URLs if your agent machines operate across various geographical locations.

Mandatory Outbound URLs to use Agent Outbound Communication*

Optional port, to use for Agent Outbound Communication

Optional port, to use Remote Control in the VDI App

From the machine used to access the DEX Platform web app

9.0 Consoles

9.0 and higher consoles initially attempt to connect to cu-services-cpa.controlup.com to retrieve a list of required backend services. Similar to the monitors, we highly recommend to allowlist all URLs, especially if you are operating the console on machines across different geographical regions.

From the Real-Time Console Machine

Mandatory Outbound URLs

Mandatory Ports

Optional ports, depending on what you want to monitor

From the Real-Time Monitor Machine

Mandatory Outbound URLs

Mandatory Ports

Optional ports, depending on what you want to monitor

* These URLs are only relevant for ControlUp version 9.0.

From the Real-Time Data Collector Machine

Optional ports, depending on what you want to monitor

Required Connection for Real-Time Reports from New Data Pipeline

To enable ControlUp monitors to send data to the new data pipeline for reporting, add the following URL to your allow list:

• https://monitor-receiver-azure-westeurope-prod.controlup.com/v1/data

Or by IP address: 20.4.63.242
(As mentioned in the Monitor table above.)

If you use legacy reports to view historical data, add the following URLs to your allow list:

• https://cu-services-cpa-eu.controlup.com
• https://cu-services-cpz-eu.controlup.com

Synthetic Monitoring

ControlUp for VDI & DaaS includes proactive synthetic testing for your network infrastructure and EUC gateways. Visit Communication requirements for Scoutbees for details.