ControlUp Mobile App
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    ControlUp Mobile App

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    Article Summary

    We are pleased to introduce our new ControlUp DX mobile app that allows you to receive alerts to your smartphone. When you create or configure a trigger in your ControlUp environment, you can set the follow-up action Send a mobile push notification which sends alerts to activated users in your ControlUp Organization if the trigger is fired.

    Prerequisites

    • ControlUp Hybrid Cloud version 8.2 or higher. On-Premises is not supported as the notification service runs in our cloud environment.
    • iOS: Version 12.x or higher (no minimum version for Android)

    Add a mobile device in the ControlUp Real-Time Console

    To enable mobile alerts in ControlUp, perform the following steps on each mobile device that you want to register in ControlUp:

    1. Download the "ControlUp DX" mobile app from the App Store or Google Play Store and launch the app

    2. Open the ControlUp Real-Time Console on a computer in your organization and log in using your email address

    3. Navigate to File > Account Management > Manage

    4. In the Manage Mobile Device wizard, click Add
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    5. Enter a friendly name for the device, note the activation code shown, and click OK. The next step is to activate your mobile app
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    Note

    The activation code refreshes every 30 seconds.

    Activate your mobile device

    Now that you have an activation code, you can start activating your mobile device.

    1. Open the "ControlUp DX" app on your smartphone

    2. In the start screen, click Next to proceed with the activation
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    3. Enter the 5-digit activation code and tap NEXT
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    4. An email with a 6-digit verification code is sent to the email address
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    5. Enter the verification code and click ACTIVATE to complete the activation of your mobile device
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    6. An empty alerts list is displayed after the first login. This alerts list is getting populated when first alerts are sent to your mobile phone
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    In the next section, we show you how to create a trigger that sends a mobile push notification.

    Create your first mobile alert

    In this section, we show you how to configure a trigger that, once fired, sends a mobile push notification to your smartphone. In our example, we use the Computers in High Stress trigger which should already be configured in your ControlUp organization.

    To configure a mobile alert for the Computers in High Stress trigger:

    1. In the Home ribbon of the ControlUp Real-Time Console, click Triggers. The Trigger Settings window appears

    2. Navigate to the Computers in High Stress trigger and select the Mobile checkbox, as shown below. The Follow-up Action wizard opens
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    3. You can add organization users to the right-side list by clicking the Add button. If you want to add multiple users to the list, keep the CTRL key pressed, select users to which the push notification should be sent and click Add. Once you selected the users, click OK to save the follow-up action
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    4. In the Edit Incident Trigger window, the follow-up action is shown. Click Next to save the trigger configuration
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    5. Make sure that the Mobile and Enabled checkboxes are checked. Click Apply and then OK to apply your changes

    6. Now it is time to fire the trigger. Make sure you have a machine that meets the trigger conditions which in our case is the Stress Level "High" or "Critical"
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    7. After a few seconds, the notification is sent to the mobile phone with the information that the machine entered the stress level High. When you open the app, the alert is displayed in the alerts list
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    In the next section, we will guide you through the different alert views and settings that help you embracing the full capabilities of the mobile app.

    Actions and views in the app

    Once you have an alert in your alerts list, you can tap it to see more information.

    Show alert details

    When you tap an alert in the alerts list, detailed information about the alert is displayed.
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    Display alerts for a specific organization

    If your email address is registered in different ControlUp organizations and you want to see alerts only from a specific organization, then you can use the filtering option in the mobile app.

    In the main screen, tab All organizations to open the organization list.
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    By default, all organizations are checked
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    If you want to select specific organizations, tap the blue checkboxes
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    Sign out from the app

    In the main screen, click the 3 dots in the right-top corner and the Sign out button appears.
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    Mobile device settings in the ControlUp Real-Time Console

    When you open the Manage Mobile Devices wizard, you can perform the following actions:

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    • Refresh. This will refresh the view
    • Add. This will add a new mobile device to the list. The status of the device will switch to Pending Activation
    • Remove. Remove the mobile device from the list
    • Rename. You can rename the friendly name of the mobile device
    • Test. This will send a push notification to the selected mobile device

    Known Issues

    • After signing out and signing in again, no historical alerts are displayed
    • Alerts are shown in UTC time and not in the local time zone
    • Details for Advanced Triggers are not shown correctly in the mobile app. Although alerts are retrieved, the information shown is not correct
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