Debugging Logs
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    Debugging Logs

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    Article summary

    Custom Hive debugging logs can help identify the cause of issues with your Scouts. If you are creating a support request with ControlUp Support, then you should send the debugging logs for the Scout that is not working correctly.

    This article describes how to get the debugging logs for a Scout running from a Custom Hive.

    Step 1 - Enable Debug Mode on Your Custom Hive

    Debugging logs are stored only if debug mode is enabled on the Custom Hive.

    To enable debug mode:

    1. On the machine where the Custom Hive is installed, open the Custom Hive configuration in C:\Program Files\Scoutbees Custom Hive\sb-config.exe.

    2. Go to the Advanced tab and make sure that Debug Mode is enabled.

    3. Click Save.

    Step 2 - Get the ID of your Scout

    To get the debugging logs for a specific Scout, you need to know the Scout ID.

    To find the Scout ID:

    1. In Scoutbees, select the Scout to go to the Scout details page.

    2. In your browser URL, a number appears after the name of the Scout. This is the ID of the Scout.

    Step 3 - Get the Debugging Logs for the Scout

    Now you can get your debugging logs for the Scout. Logs are stored with the Custom Hive that runs the Scout.

    1. On the machine where the Custom Hive is installed, go to C:\Program Files\Scoutbees Custom Hive\logs.
    2. Look for a file called runner-xxxxx-... where xxxxx is the ID of the Scout that you found in step 2. This is the debugging log for the Scout. A separate log is created each time the Scout runs.


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