---
title: "Dell ThinOS Agent Installation"
slug: "dell-thinos-10-installation"
updated: 2026-10-22T16:54:06Z
published: 2026-10-22T16:54:06Z
canonical: "support.controlup.com/dell-thinos-10-installation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dell ThinOS Agent Installation

This article covers ControlUp for Desktops Agent installation on Dell ThinOS.

## Requirements

- ControlUp for Desktops environment and a valid Commercial or Trial license.
- ThinOS 10 (previous ThinOS versions are not supported).
- Dell WMS 5.4 or higher (or knowledge to deploy via Admin Policies on the device).
- The CI (Customer Installed) package and its signing certificate.
- **Enable Enhanced Mode** turned ON on the devices where you will deploy the agent.  

![Image](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-HVWZA3JT.png)

## Download link

[https://downloads.controlup.com/cu4d/thinOS/ci_cu4d_2.18.0.49951.zip](https://downloads.controlup.com/cu4d/thinOS/ci_cu4d_2.18.0.49951.zip)

## Deploying

### Step 1: Create a .cfg file

Important

The .cfg configuration file **must** be created, uploaded, and configured **before** the .pkg CI Application Package is installed on the ThinOS device.

If you don't, you'll need to uninstall the cu4d_*.pkg package and re-install it for it to function properly.

1. Copy and paste the following text into a text file.

```
tenant="dex-yourTenantNameHere.sip.controlup.com"
deviceregcode="insert here your dev reg code"
proxy=""
proxy_test_ip=""
group="ThinOS_or_whatever_you_like"
proxy_required=false
```

1. You **must** enter your unique tenant name and device registration code into the file. The other fields are optional. You can find your tenant name and device registration code by going to **Devices > Configuration > Agent Registration**.  

![Image](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-XVX8PYSG.png)
2. Save the file as a .cfg file.

### Step 2: Upload and add the .cfg file as CI Application configuration

1. Upload the .cfg file to the WMS.
2. Create a CI Application Configuration as follows:
  - **Application Name:** ci_cu4d (or something memorable for you)
  - **Destination path:** Must be `/opt/controlup/`
  - **Config File Name:** Must match the name of the file you uploaded
  - **Application Capability:** Storage, USB, Bluetooth, Network

![Image](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-HBBY1IQS.png)

### Step 3: Upload the signing certificate

As mentioned in the [Requirements](/v1/docs/dell-thinos-10-installation-beta#requirements), the package requires you to upload its signing certificate, which will be provided by ControlUp. ![Image](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-TJC9TXBU.png)

### Step 4: Deploy the ci_cu4d_2.18 package

After uploading and adding the .cfg configuration file, upload the ci_cu4d_2.18 .pkg package provided (with **Browse & Deploy** in the config screen, or via the ThinOS application packages). ![Image](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-SAK20CFY.png)

## Reference articles

The package includes a special version of the components described in the documents below. Please contact your ControlUp representative with any questions.

- [Dell App Builder reference document](https://www.dell.com/support/manuals/en-us/wyse-thinos-maintenance/app_builder_portal_ug)
- [ControlUp for Desktops installer for Linux](https://support.controlup.com/docs/edge-dx-agent-distribution-and-installation-for-linux)

## Data collection and feature scope

This table highlights the data collection, features, and actions that are currently supported:

**ControlUp for Desktops**

| Feature category | Supported | Not Supported |
| --- | --- | --- |
| Device Health and Performance Monitoring | • CPU load • Memory usage • Wi-Fi signal • Network latency • Application behavior • Endpoint connectivity • Quickly pinpoint problems | • Blue screens • App crashes • OS event logs (not out of the box) |
| Device inventory | • Installed applications • Display monitors count | • Monitor layout & resolution |
| Automated Troubleshooting and Remediation | • Proactive notifications • Automated script execution • Live session Remote Control (for P2P, a prerequisite is needed) • Paste as keystrokes • Shadow (view only) • We will provide a set of community scripts at some point | • Remote Shell • Paste with **Ctrl+V** |
| Proactive Optimization | • Proactive synthetic testing • Built-in automation capabilities • Automatically remediate common endpoint issues |  |
| Other CU4D features | • Active Processes view • Installed applications view • Services state (Running/Stopped) • Services Start Mode • Power events: Boot • Built-in automation capabilities • Send Message | • Services will likely not be included |
| Employee view | • Partial, highly dependent on whether the login uses a UPN | • Not officially supported |
| Unified Communications |  | • No UC tools monitoring for Linux-based thin clients (out of the box) |
| Surveys |  | • No Linux-based thin client supports this at the moment |

**ControlUp for Apps**

| Feature category | Supported | Not Supported |
| --- | --- | --- |
| Employee-Centric Troubleshooting Across Applications | • View the browser data in the Data indexes only • Track key metrics like Page Load, Time to First Byte (TTFB), and error rates | • Visualize the entire user journey with timeline-based dashboards |

**Other products and features**

| Product | Supported | Not supported |
| --- | --- | --- |
| ControlUp for (web)Apps | • Partial, highly dependent on whether the login uses a UPN |  |
| ControlUp for Compliance |  | • No Linux-based thin client supports this at the moment |
| Dashboards | • Should work, pending creation of ThinOS-specific templates |  |
| Workflows | • Need to evaluate and build templates for Workflows |  |