Employees View Overview

Use the Employees section of ControlUp's DEX platform to monitor employee activity and quality of experience. For example, you can use these dashboards to identify a decline in performance after a software update, or identify the root cause of performance issues reported by specific employees.

Employee scoring

Employees using devices with the Edge DX Agent are automatically identified and appear in the Employees dashboards. To learn more about employee identification, and how to limit who is identified, click here.

An employee's experience is classified as perfect, good, fair, or poor based on their experience score, which ranges from 0-10:

• Perfect = 10
• 7 < Good < 10
• 3 < Fair <= 7
• 0 <= Poor <= 3

An employee's experience score is reduced when their system metrics exceed meet the conditions set in a scoring profiles. ControlUp provides default profiles or you can create your own.

If an employee's experience score falls within the fair or poor range for more than 5% in a given time period, then their experience for the entire time period is classified as fair or poor respectively. This makes the calculation sensitive to brief periods with a decreased experience. You can customize the percentages. Learn more about experience score thresholds.

Prerequisites

• Physical Endpoints & Apps Advanced license
• Windows or Mac devices with the Edge DX Agent version 2.13 or higher installed. Note that due to differences in collected metrics, employee scoring might vary between different operating systems.
• End User Activity monitoring must be enabled in Edge DX.
• If you use ControlUp for VDI & DaaS, there are additional prerequisites to show VDI data in the Employees view. Read this article for details.
• To view the Employees dashboards, you must have the permission Access Employees.
• To view employee activity events, you must have the permissions View Non-Security Related Events.

Overview

The Overview page shows employee experience across your whole environment. You can use this page to answer questions like:

• How many unique applications are being used?
• Was employee experience in the HR department this week better or worse than the week before?
• What were the most common issues for employees in the HR department last week?

The Employee Experience widget shows the number of employees in each experience score category (perfect/good/fair/poor). Read Employee scoring to learn more. The experience score at the bottom of the widget shows the overall experience score for all employees matching your filters in the selected time frame. The overall experience score is the based on the number of employees in each score category (perfect/good/fair/poor).

The Incidents widget shows the number of application crashes, hangs, and freezes. Click on the number of incidents drill down and see more details. After drilling down, you can click on an app crash to drill down further and see more details about the crash.

Experience over time

The Experience Over Time widget shows the number of employees broken down by their experience.

Click the dropdown at the top-right of the widget and select Comparison to compare the experience with the previous period. The previous period is based on your currently selected time period at the top-right of the page. For example, if you have selected "This month", then data from the previous month is overlayed on the widget so that you can compare the two months. You can hover over a data point to see a detailed comparison. In the image below, the comparison shows that between October 22 and November 22, the number of employees with a good experience is up by 50%.

You can click and drag on the chart to zoom in to a specific time period.

Incidents

The Incidents widget displays how many application crashes, hangs, or freezes occurred on each day. Click on the number of incidents drill down and see more details. After drilling down, you can click on an app crash to drill down further and see more details about the crash.

Location

The Location page shows the number of employees working in each city.

Click on a location to see number of employees with a good, fair, and poor experience score in that location. Click on a number of employees to see the list of employees.

If you zoom out on the map, data from multiple cities is combined. To drill down to the list of employees in a city, you must zoom in so that only a single city is displayed.

Details

Use the Details page to see details for all individual employees in your environment.

Click on an employee in the grid to drill down into the details for that employee and their experience score and activity.

Experience over time

The Experience over time widget displays the employee's experience and activity throughout the time period selected at the top-right of the page.

If an employee had no incidents during a certain time frame in the widget, then their experience is Perfect. The employee activity data below that time frame is grayed out to visually indicate the absence of incidents.

If an employee had one or more incidents affecting their experience during a certain time frame in the widget, then their experience is Good, Fair, or Poor, depending on your scoring settings. The employee activity data below that time frame lets you quickly see the reason for the reduced experience. If a row is colored, it means that there was an incident related to that row. The row's color indicates the severity of the incident (green for Good, orange for Fair, and red for Poor).

You can hover over any colored item in the widget to quickly see more information about the incidents.

The Experience over time widget contains the following rows:

• Experience - The employee's experience score (perfect, good, fair, or poor) during the time interval. You can hover over the experience score to see a more detailed breakdown of the employee's score within that time frame. You can also click on the experience score to drill down into the Insights page.
• Incidents - Application crashes/freezes/hangs or BSODs. To see which applications were affected, drill down into the Insights page.
• Activity - Device power events such as shutdown or restart, and actions performed from Edge DX such as scripts or remote control sessions.
• Devices - The name of the device used by the employee. You can click on the device name to drill down into the details for the device.
• State - Session states such as idle, active, disconnected, and locked.
• Network - The type of network connection (wired vs. wireless) and the SSID name.
• Location - The employee's geolocation. Learn more about how device location is determined.
• Applications - The application (web or desktop) used. Note that only SaaS and web applications that are monitored by ControlUp for Apps can record incidents. Click here for more details. You can click on an application with incidents to drill down and see more details.

Experience score insights

Click on an experience score in the Experience over time widget to open the Insights overlay.

• The Experience section displays the time overall score, the time spent with each score, and a visual representation of the proportion of time spent with each score.
• The Devices section displays basic information about the device used. If multiple devices were used, then you can use the dropdown to switch between them. To view more details about the selected device, click More details.
• The Top Processes section displays the top processes by overall CPU or RAM consumption during the time period. This widget includes only processes consuming at least 5% CPU/RAM.
• The Score over time widget displays a graph of the employee's experience score over time.
• The Experience Contributors displays all incidents that contributed to the employee's reduced experience score. The percentage next to each incident is is the percentage of the total score reduction due to that incident.
• The Incidents and Activity section displays device events such as unlock and restart, and application crashes/hangs/freezes.