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First Steps for ControlUp for Physical Endpoints & Apps
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After you have created your ControlUp organization, follow this article to set up your ControlUp for Physical Endpoints environment.
Connect your physical devices to ControlUp
After you have created your ControlUp organization, the Devices section shows you all of your managed physical devices. If you haven't connected any devices yet, your Devices page will be empty. To get data from your physical devices, you need to install the Edge DX Agent onto those devices.
Prerequisites
Before you install the Edge DX Agent onto your devices, make sure that your environment meets all the prerequisites.
Click here to see the full list of prerequisites.
These prerequisites are important. If you don't have them in place, then your Agents will have connection problems!
Install the Edge DX Agent
After you have performed all the prerequisites, you can install the Edge DX Agent onto your physical devices:
Click Configuration at the top-right corner of the screen.
Click Downloads.
Select your OS and download the Agent or Agent Manager. For Windows and macOS you download the Agent Manager, which automatically installs the Agent and keeps it up to date according to your version control settings.
Click the links below for detailed Agent installation instructions:
Quick application tour
In the Devices section of ControlUp's DEX platform, there are three main sections at the top of the page - Overview, Details, and Reports.
Overview
Use the Overview page to display various dashboards showing information from your whole environment. Select the dashboard you want to view from the dropdown.
Details
Use the Details page to see information for each physical device in your environment. You can:
- Perform actions on devices, including custom scripts that you have imported.
- Remotely assist users by starting a remote control, remote shadow, or remote shell session.
- Create custom views with column presets.
- Click on a device to drill down into more detailed information.
Learn more about the Device Details page.
Reports
Use the Reports page to select from collections of historical data. For example, you can use the Top Devices with Blue Screen Events to see which devices in your environment are displaying blue screens the most often.
If you need a report that isn't included by default, you can create your own! Learn how to create a custom report.
Next steps
- Invite other users to your ControlUp environment and configure roles and permissions.
- Perform actions on your devices
- Set up automated alerts and remediation
- Remotely control devices to assist your end users
- Add custom scripts to Edge DX
- Set up unified communications monitoring for Microsoft Teams or Zoom
- Create and send surveys to your end users
- Configure End User Activity to monitor which applications your end users are using