---
title: "ServiceNow Integrations"
slug: "servicenow-integrations"
updated: 2026-08-19T09:26:27Z
published: 2026-08-19T09:26:27Z
canonical: "support.controlup.com/servicenow-integrations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow Integrations

ControlUp provides several ServiceNow integrations for monitoring, service desk support, and automation. Use this page to identify the integration that matches your task and continue to the relevant setup instructions.

Each capability is configured separately. You need to configure only the integrations that support your organization’s use cases.

## Choose the Integration for Your Task

| Your goal | Product | Instructions |
| --- | --- | --- |
| Automatically **create and manage ServiceNow incidents or events** from device alerts | **ControlUp for Desktops** | - [Configure ServiceNow for device alerts](https://support.controlup.com/docs/devices-alerts-servicenow-integration) - [Create a device alert](https://support.controlup.com/docs/devices-static-threshold-alerts) |
| **Investigate and remediate affected devices** while working in ServiceNow | **ControlUp for Desktops** | - [Configure the Enrich browser extension](https://support.controlup.com/docs/enrich-browser-extension) - For MSPs: [Use Enrich across MSP tenants](https://support.controlup.com/docs/enrich-for-msps) |
| Let end users **create prefilled ServiceNow tickets** with endpoint diagnostic information | **ControlUp Resolve** | [Create ServiceNow tickets with ControlUp Resolve](https://support.controlup.com/docs/self-service-overview#create-servicenow-ticket) |
| Automatically **create ServiceNow incidents from Scout alerts** | **Synthetic Monitoring** | - [Configure ServiceNow for Synthetic Monitoring](https://support.controlup.com/docs/integration-with-servicenow) - [Add ServiceNow to a Scout alert policy](https://support.controlup.com/docs/alert-policies#create-an-alert-policy-for-a-scout) |
| **Build custom, multi-step ServiceNow automations** or **start workflows from ServiceNow activity** | **Workflows** | - [Configure ServiceNow for Workflows](https://support.controlup.com/docs/service-now) - [Configure the ServiceNow Listener](https://support.controlup.com/docs/trigger-types#use-servicenow-listener) |