---
title: "Getting Started with Unified Communications Monitoring"
slug: "ucc-getting-started"
tags: ["ControlUp for Desktops"]
updated: 2026-10-14T16:58:08Z
published: 2026-10-14T16:58:08Z
canonical: "support.controlup.com/ucc-getting-started"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started with Unified Communications Monitoring

License required

          

This feature requires a ControlUp for Desktops Advanced or ControlUp ONE Platform license. For details, see the [pricing page](https://www.controlup.com/pricing/).

You can use ControlUp for monitor and troubleshoot Microsoft Teams and Zoom.

## Data collection

Microsoft Teams and Zoom data comes from two sources:

1. The Microsoft Teams or Zoom API.
2. The ControlUp for Desktops Agent installed on the device. This data source allows you to see minute-by-minute metrics while a call is ongoing. For Windows, this data source is available for Microsoft Teams and Zoom. For macOS, this data source is available for Microsoft Teams.

> [!NOTE]
> Note
> 
> It is possible to disable Agent data collection for specific devices using the [Extended Settings page](/v1/docs/extended-settings#disable-ucc-agent-data-on-the-device). In this case, data collection for those devices uses only the API connection.

## Add integrations

Use the following links to learn how to set up the integration for:

- [Microsoft Teams](/tim-reorg/docs/ucc-getting-started-teams)
- [Zoom](/tim-reorg/docs/ucc-getting-started-zoom)

## Access data in ControlUp

To access unified communications data, go to the **Unified Communications** section in ControlUp.

![Access Unified Communications section in ControlUp](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/AccessUCCModule.png)

For information about the data available in ControlUp, refer to:

- [Explore Microsoft Teams Data](/tim-reorg/docs/explore-ucc-data-teams)
- [Explore Zoom Data](/tim-reorg/docs/explore-ucc-data-zoom)