VDI and DaaS Reports
    • Dark
    • PDF

    VDI and DaaS Reports

    • Dark
    • PDF

    Article summary

    New Reports for Hybrid Cloud Only

    New data pipeline reports are available in our web UI at app.controlup.com only if you use ControlUp Hybrid Cloud. If you use ControlUp On-Premises, use Insights On-Premises to view historical data.

    You can view both legacy and new data pipeline reports to identify trends about user activity, system health, and application usage. For details about the differences between the legacy and new data pipeline functionalities, see New Data Pipeline vs. Legacy Reports.

    For an overview of our report functionalities, watch our video.

    Use our new data pipeline reports to analyze real-time VDI and DaaS data in your environment, with increased visibility into your metrics, faster. Data pipeline reports reduce the time that it takes for aggregated data to display in widgets and charts. Your data is ready to view from a few seconds to about 2 minutes after the data is retrieved by ControlUp Monitors. By streamlining our data integration process, data pipeline reports support higher data resolution for large-scale organizations.

    With our data pipeline reports, you get dozens of new metrics, 5 minute data collection intervals, and new aggregation methods such as P100 and P95. Use the data from the report metrics to take actions to optimize your environment, and improve system functionality and the user experiences throughout your organization. Our new data pipeline enhancements provide valuable insights at a higher frequency and with greater visibility than historical data.

    Benefits of the new reporting:

    • All data accessed within 2-5 minute data collection intervals
    • Reduced data retrieval time
    • Increased visibility across data sources
    • Higher data granularity collected at shorter intervals
    • Enhanced data forecasting

    You can now view both new data pipeline reports and legacy reports in our web UI (app.controlup.com) to analyze data in your ControlUp environment.


    For any security concerns regarding the new data pipeline and how it is hosted, refer to our DPA.

    Prerequisites for new data pipeline reports

    After you complete the prerequisites, it will take us a few days to set up, including migrating your data upload to the new data pipeline. You will be notified by our team once we move your organization and your new reports are ready to view.

    Important: Closed old data connection after General Availability (GA)

    Note that from February 1, 2024, we closed the upload to legacy reports. Data collected by the ControlUp Monitors is now displayed only in the new report format.

    Report Access

    To access the new data pipeline reports from app.controlup.com, click Reports icon.

    Access vdi reports.png

    Permissions for accessing each report are set under the Reports permission category. Learn more about setting permissions.

    Time Selection

    Data pipeline reports display metrics according to the following time granularity you select:

    Time RangeGranularity
    Under 24 hours5 minutes
    From 24 hours to 30 days1 hour
    Over 30 days1 day (UTC 00:00 - 00:00)

    When you access a report, the default time frame is 24H. The maximum data retention period is 1 year. If you switch between different reports, the time range you selected is saved and applied to each report.

    If you select the time as 4H or 24H, you can refresh the report data without refreshing your folder, filter, or sorting selections in the data grid. To refresh report data, click the Refresh Data button on the time you selected.


    In a data pipeline report, if you select a time range that includes data prior to when your organization was moved to the new data pipeline (for example, 1Y), a link appears to view data in a legacy report for that time range.


    In a legacy report, if you select a time range that includes data from after your organization was moved to the new data pipeline (for example, 4H), a link appears to view data in a data pipeline report for that time range.


    Reports Actions

    You select reports from the dropdown menu on the Reports view. You can also select which report is the default for the view.

    To change the default report:

    1. Select the report from the dropdown.
    2. Click the three dots to the right of the report name.
    3. Click Set as default. The house icon now appears next to the report you selected.

    You can set any of the following options to change the metrics displayed in your report:

    • Time Range. In the upper right-hand corner of the page, select from the time period options available for the report. For most reports, the options range from the most previous 4 hours to 1 year.

      For reports that display time range charts, you can click and drag the mouse across a specific time period on a chart to zoom in on that time period.


    • Cursor Follower. To simultaneously display the metrics from all of the widgets in a report on the popover of each widget, select the Cursor follower. Use this feature to quickly compare multiple metrics on the data points of a widget without moving your cursor to other widgets.

    • Top Consumers and Distribution. You can toggle between the Top Consumers list and the Distribution graph (Utilization Range) for each data point, and view values for earlier or later data points by clicking the arrows next to the timestamp.

    • Presets. Depending on what kind of information you want to view, you can select from the out-of-the-box presets already created for the report. For example, the Session Activity historical report includes presets for:

      • Session Activity. Shows all session data.
      • Session Resources. Shows the resource usage of the session.
      • Session UX. Shows data about how the session performed for the end user.

    Custom Presets
    You can also create your own custom presets to include additional columns to display, with the filters and time range you apply when you work in your custom preset. When you view a report with a custom preset selected, any changes you make are saved to the preset.
    For example, if you create a preset and add a filter, that filter is saved to the preset. The next time you select to view that preset, the same filter is applied.

    For more information about presets, see Column Presets.

    Column Picker
    The column picker works the same as in the Discovery grid, and enables you to select which columns to view from the available columns for each report.

    Export Report

    You can export data from widgets and grids. To download the data as a CSV or PDF file, click the Export report icon on the top right of the report page or grid.

    Automated Reports
    You can also export the data as an Automated Report and automatically send it to selected email recipients, in both CSV format and PDF formats for selected reports. To export Automated Report, you must be assigned both the Manage Personal Automated Reports and the Manage All Automated reports permissions.

    To set the report as automated and send it via email: In the Export Report dialog box, click Set as Automated Report. Add email recipient(s) to the Send to list as needed, and set the Schedule and Hour to send the automated report.

    To edit, delete, or disable the automated report set from the web UI, click the Reports icon
    ReportsIcon> Automated Reports.

    Data Pipeline Report Details

    You can view the following data pipeline reports. The list includes details of the new enhancements for each report that are available to view only from new data pipeline reports:

    Virtual Expert Findings

    • Sizing Recommendations. Displays historical information that enables you to optimize resource allocations for monitored machines. You can view the machine data according to Virtualization or Azure cost analysis modes:
      • Virtualization. Displays aggregate data calculations based on CPU and RAM usage data.
      • Azure cost analysis. Generates a report to understand how to reduce your Azure compute costs.

    8 days after your organization migrated to the new data pipeline, data will be displayed in the Sizing Recommendations report.

    • Environment Assessment. Displays a summary of resource consumption in your environment to identify problematic usage trends. Displays aggregated resource usage data and activity trends from the past 30 days, updated to the minute that the report is generated.

    30 days after your organization migrated to the new data pipeline, data will be displayed in the Environment Assessment report.

    User Activity Reports

    • Session Activity. Includes new columns and column presets to display additional session activity data on the grid.
    • Session Count. Displays additional machines count data series.
    • Logon Duration. Displays the distribution of logon duration metrics for each logon phase.
    • Protocol Trends. Displays protocol trends data in additional protocol view.

    System Health Reports

    • Machine Trends. Includes additional GPU Utilization chart.
    • Machine Statistics. Includes new columns and column presets to display additional machine statistics data on the grid.
    • Host Trends. Displays resource consumption trends for virtualization hosts by summarizing the performance metrics for different hosts over time.
    • Host Statistics. Includes new columns to display additional host statistics data on the grid.
    • Top Windows Errors. Displays the rate of Windows errors recorded on machines in your organization and how these errors were distributed throughout the month you select.

    Netscaler ADC Reports

    • NetScaler. Includes new column to display additional NetScaler appliance data on the grid.
    • Load Balancing. Displays the historical activity, performance and health of NetScaler Load Balancing appliances in your organization.
    • Gateway. Displays the historical activity, performance and health of NetScaler Gateway appliances in your organization.


    Application Reports

    • App Statistics. Displays application statistics data in additional monthly view. Includes new columns to display additional data on the grid.
    • App Usage Details. Displays application usage details for multiple applications. Displays additional group usage details by user or by machine.
    • App Trends. Includes additional GPU Utilization, Disk Utilization, and Network Utilization charts.
    Known Issues

    We are currently working to resolve the following reporting known issues:

    • If a monitor resets, "initial" metrics (e.g. initial branch name, initial client name, initial IP address) might display incorrect data.
    • In the Session Activity report, you can't filter the Initial Client IP column.
    • In the Environment Assessment report, the widgets display an incorrect number of EUC sites.

    Legacy Reports

    For details on differences in functionality and how to access legacy reports, see New Data Pipeline vs. Legacy Reports.

    Was this article helpful?