ControlUp Version Lifecycle
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ControlUp Version Lifecycle

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Product Name

Version

GA Date

EOM

EOS

Real-Time DX 

5.x

Jan, 2016 Jan, 2017 Jan, 2019

Real-Time DX

6.x

Jan, 2017 Sep, 2017 Sep, 2019

Real-Time DX

7.0

Sep, 2017 Mar, 2018 Mar, 2020

Real-Time DX

7.1

Mar, 2018 Aug, 2018 Aug, 2020

Real-Time DX

7.2

Aug, 2018 Feb, 2019 Feb, 2021

Real-Time DX

7.3

Feb, 2019 Jun, 2019 Jun, 2021

Real-Time DX

7.4

Jun, 2019 Jan, 2020 Jan, 2022

Real-Time DX

8.1

Jan, 2020 May 2020 May 2022

Real-Time DX

8.1.5

May 2020 Jan, 2021 Jan, 2023

Real-Time DX

8.2

Jan, 2021 Jun, 2021 Jun, 2023

Real-Time DX

8.5

June 2021

October 2021 Oct, 2023
Real-Time DX 8.5.1 (Hybrid Cloud) Oct, 2021 Feb, 2022 Feb, 2024
Real-Time DX 8.6 Feb, 2022 May, 2022 May, 2024
Real-Time DX 8.6.5 May, 2022 N/A N/A

These dates refer to both the Hybrid-Cloud and On-Premises installations. This includes ControlUp Agents, Insights On-Premises, Solve On-Premises or other software that accompanied the above-listed version.

ControlUp versions progress - three lifecycle phases

The three phases in the lifecycle of a ControlUp version are General Availability (GA), End of Maintenance (EOM), and End of Support (EOS).

Maintenance and support through each phase

General Availability (GA) to End of Maintenance (EOM)

Upon General Availability, the released ControlUp version is fully supported and maintained until the End of Maintenance date, which is the General Availability (GA) date of the next version. For example, when ControlUp 8.2 is GA, it becomes EOM upon the GA of ControlUp 8.5. During GA, ControlUp delivers code-level maintenance such as product updates or upgrades.

From January 2022, only versions from 8.x are maintained and supported and Hybrid-Cloud customers will be able to use only versions 8.x. Any customers still using versions 7.x will not be able to log into the cloud services.)

It is highly recommended to always use the latest version as it includes the latest features and security patches.


End of Maintenance (EOM) to End of Support (EOS)

After a version release reaches its End of Maintenance date, upon GA of the next ControlUp version, code-level maintenance is not provided for the previous version; however, the previous version will continue to be supported until it reaches End of Support. The EOM phase lasts from the GA date of the subsequent version until two calendar years after the GA date of the subsequent version. For example, If ControlUp 7.3 has gone from GA to EOM upon the GA of version 7.4, it becomes EOS (End of support) two years after that. ControlUp 7.4 has a GA date of June 2019, so ControlUp 7.3 is EOM from June 2019 to June 2021, at which point it becomes EOS.


End of Support

Once a version release reaches its EOS date, the customer may continue to use the version within the terms of the product licensing agreement but the available support options are limited. While there may be historical information in the Knowledge Center or other online resources, those resources will no longer be updated and so these are provided on an as-is basis. The customer will be using the version within the terms of the product license as-is.

The Version Lifecycle Support Policy is intended exclusively for the benefit of ControlUp customers with respect to the product they purchase. It is not intended to benefit any third parties or apply to any third-party products. ControlUp reserves the right to make changes to its Version Lifecycle Support Policy, for all versions or a particular version, at its sole discretion, from time to time, as business needs require, without notice. The Version Lifecycle Support Policy article will be updated with respect to any changes as of their effective date. For the purpose of this policy, the following support definitions apply:

Support

  • General troubleshooting of a specific issue to isolate potential causes

  • Issue resolution via configuration changes, existing version updates, or upgrades

Maintenance

  • Resolving an issue through version code modification, if needed

  • Typically delivered via version update or upgrade

  • If a subsequent release contains the fix, the customer may be required to upgrade to the new release

Any questions regarding this policy?

Click here to contact our support team. You can find the latest stable version here.


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