File Browser

The File Browser feature lets you view and manage the file systems of devices directly from ControlUp, without interrupting the end user.

Prerequisites

This feature is supported only for Windows devices with Agent version 2.17.7 or higher.

Permissions

Permissions must be added to a custom role

To protect sensitive information, permissions to make changes to the file system or to open a file to see it’s contents are not included in any default role (including the Admin role). Those permissions must be manually added to a custom role. The default Admin role only allows a user to view the folder structure of the file system.

The following permissions for the file browser are located under Device Permissions > Remote Management > Management > File Browser > System Files.

Important

In the current version of this feature, the permissions behave differently than their names might suggest. The permissions under the System files category grant access to all files (both system files and user files). The permissions under the User files category aren’t currently used.

Auditing

All file browser operations are recorded in the the Audit Log under Activity = File Explorer.

Access the file browser

In Devices, drill down into the details for a specific device and go to Management > File Browser.

The device must be online to access the file browser. Note that only one ControlUp user can access the file browser for a specific device at any given time.

Using the file browser

Folder tree

The Folders pane lists all local drives connected to the device (physical disks, USB drives, Google drives, etc). It does not list remote drives such as network drives.

Use the folder tree to navigate the device’s file system.

Contents

The Contents pane displays all files and folders (including hidden folders) within the folder you have currently selected in the Folders pane.

Click on a file or folder to see more details and to select it before performing actions such as deleting, moving, or copying.

Details

The Details pane displays the details for the currently selected file or folder.

Note that the created, modified, and accessed dates are recorded in the time zone of your local browser (not the time zone of the remote device).

Operations

Upload file

You can upload a single file only up to 250MB from your local machine to the remote machine. To upload a file:

1. In the Folders pane, select the folder in which you want to upload the new file.

2. Click Upload and select the file you want to upload to the remote machine.

Download file

You can download a single file only up to 250MB from the remote machine to your local machine. To download a file:

1. In the Contents pane, click on the file you want to download.

2. Click Download. The file downloads to your local machine’s Downloads folder.

Create folder

1. In the Folders pane, select a folder. The new folder will be created under the selected folder.

2. Click Create Folder.

3. Enter a name for the new folder and click Create.

Rename file

1. In the Contents pane, select the file you want to rename.

2. Click Rename.

3. Enter the new file name and click Save. You must include the file extension, or else the file is saved without a file extension.

Delete file or folder

1. In the Contents pane, select the file or folder you want to delete.

2. Click Delete.

3. In the confirmation window, click Delete.

Move file or folder

1. In the Contents pane, select the file or folder you want to move.

2. Click Move.

3. In Move Files/Folders window, use the drive tree to select the destination folder and click Move. The file is removed from its original location and moved to the destination path.

Copy

1. In the Contents pane, select the file you want to copy to a new location.

2. Click Copy.

3. In Copy Files/Folders window, use the drive tree to select the destination folder and click Copy. The file is copied to the destination path.