Missing ControlUp TCP port 40705 access to the target computer
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    Missing ControlUp TCP port 40705 access to the target computer

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    Article Summary

    ControlUp Agent Error Message

    Failed to open connection to the remote agent. Failed to open connection.

    Could not connect to net.tcp://FQDN:40705/cuAgent. 
    The connection attempt lasted for a time span of 00:00:XX:XX:XX. TCP error code 10060: 
    A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond IP_ADDRESS:40705.* 
    

    Suggested Solution

    Configure an inbound Windows firewall rule to allow incoming access to port 40705. You can do this with PowerShell:

    New-NetFirewallRule -DisplayName "ControlUp Agent Port" -Direction Inbound -LocalPort 40705 -Protocol TCP -Action Allow
    

    Alternatively, you can automate this task by configuring the “Define inbound port exceptions” GPO setting and adding the following value: “40705:tcp:*:enabled:ControlUp-Agent”

    To learn more about the Diagnostic Actions, watch our video.


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