Failed to replace agent
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Failed to replace agent

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Issue

When you try to connect to an endpoint after upgrading to a new ControlUp Real-Time Console version, the Console is trying to upgrade the agent but fails with error:

Error message

Failed to replace files to match version X. Failed to terminate the server agent machine X.

en-usarticleattachments204079725WMIError.JPG

Reason

The reasons for this issue could be:

  1. Permissions
  2. Connection
  3. WMI repository issue

Possible Solution

To troubleshoot connection issues, you can use ControlUp's integrated diagnostics tools against the remote machine:

  1. Ping to test connectivity
  2. Admin$ to verify administrative rights
  3. Test WMI - to check the WMI repository

en-usarticleattachments204079815Diagnostics.png

In case you have connection issues, refer to the Troubleshooting Connections Issues To Managed Computers article.

By running the Test WMI diagnostics, you are trying to execute the following command: wmic /NODE:computername /user:domain\username SERVICE list Full

If it fails, try to run the command locally on the target endpoint to verify this is not a connection issue and is a WMI issue.

If you see that the WMI repository on the remote machine where you want to upgrade the agent is corrupt, we suggest you run winmgmt /salvagerepository in a command prompt on the remote machine.

To verify the issue is resolved, you can run wmic service list full and see if you get results back:
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