Monitor cannot connect to computers - Disconnected Error
  • Dark
    Light
  • PDF

Monitor cannot connect to computers - Disconnected Error

  • Dark
    Light
  • PDF

Issue

The monitor fails to connect to computers in the monitored resources list. The status is Disconnected, as shown in the screenshot below -
en-usarticleattachments206060005CU2.JPG

Reason

These computers are excluded from the ControlUp Monitor.

Solution

Go to the folder, those computers reside in, right-click it and choose properties.
In the properties, window make sure to include the computers in the Monitor's resources.
By default, all folders inherit the configuration from the root (top) folder.
If the folder is excluded by mistake, check the root folder properties as well.
en-usarticleattachments206060305Exclude.png


Was this article helpful?