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    Remote Control Permissions on macOS
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      Remote Control Permissions on macOS

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        Article Summary

        To use remote control on a macOS device, the device user needs to give the Agent permission to view the screen and control the device.

        The user needs to give permission only once. Permissions are saved if the Agent is updated on the device. Generally, permissions are saved when macOS is updated but this might not always be true with every macOS version.

        Permission request prompt
        In some cases, the user is prompted to give the Agent permission when remote control is initiated. You should test the procedure using your specific setup so that you can inform your users if they need to make changes in their device settings.

        Select a macOS version below to see how to give the necessary permissions. If your version is not listed, the steps are similar for all versions.

        To give the Agent permission to take remote control as a specific user:

        1. Sign in to the device with the user that you want the Agent to control and go to System Settings > Privacy & Security > Screen Recording.
        2. Allow UserAgent to record your screen.
        3. Go to Privacy & Security > Accessibility.
        4. Allow UserAgent to control your device.

        To give the Agent permission to take system-level control (for initiating remote control using 'Login Screen'):

        1. On the device, go to System Settings > General > Sharing.
        2. Enable Screen Sharing.
        3. Allow screen sharing for Administrators and click Done.

        To give the Agent permission to take remote control as a specific user:

        1. Sign in to the device with the user that you want the Agent to control and go to System Settings > Security & Privacy > Screen Recording and allow UserAgent to record your screen.
        2. Go to Security & Privacy > Accessibility and allow UserAgent to control your computer.

        To give the Agent permission to take system-level control (for initiating remote control using 'Login Screen'):

        1. On the device, go to System Settings > General > Sharing.
        2. Enable Screen Sharing for Administrators.
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