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Getting Started with UC&C
Use the UC&C - Unified Communications & Collaboration module to monitor and troubleshoot Microsoft Teams and Zoom. UC&C data collection The Unified Communications & Collaboration module collects data from two sources: The API of the UC&C plat...
Microsoft Teams Integration
Important You must use Windows Agent version 2.12.9 or higher to collect Agent data from the latest version of Microsoft Teams. Learn about Agent version control . Follow this article to set up the Microsoft Teams int...
How to Capture UCC Data from VDI
You can use Remote DX to set a ControlUp Agent to capture Unified Communications & Collaboration (UCC) data from a Citrix VDA to a physical endpoint. You can monitor and troubleshoot Microsoft Teams with the insights you gain from the UCC data. Wi...
Zoom Integration
This article covers how to set up the Zoom integration with Edge DX for Unified Communications Monitoring . Prerequisites To set up the integration with Edge DX, you need Admin permissions on your company Zoom account. Zoom API access and rate ...
Explore Microsoft Teams Data
Important You must use Windows Agent version 2.12.9 or higher to collect Agent data from the latest version of Microsoft Teams. Learn more about Agent version control . Use the UC&C - Unified Communications & Collaboration module to monitor M...
Explore Zoom Data
Use the UC&C - Unified Communications & Collaboration module to monitor Zoom usage and call quality. If you haven't set up the Zoom integration for Edge DX, follow the instructions in Zoom Integration . Access Zoom dashboard in Edge DX If you ...
Hidden - Getting Started with UC&C
Important This feature is currently in beta. Contact a ControlUp sales representative if you are interested in this feature. Use the UC&C - Unified Communications & Collaboration module to view information about your end-users' use of unif...
Hidden Explore UC&C Data
Important This feature is currently in beta. Contact a ControlUp sales representative if you are interested in this feature. Use the UC&C - Unified Communications & Collaboration module to view information about your end-users' use of unif...
Live Callers Dashboard
Use the Live Callers dashboard to identify users who are currently having a bad call experience in an ongoing Zoom or Microsoft Teams call. The dashboard shows a list of all devices currently in a call, with real-time data from the Edge DX Agent t...