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Unified Comms
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Unified Comms
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Getting Started with UC&C
Use the UC&C - Unified Communications & Collaboration module to monitor and troubleshoot Microsoft Teams and Zoom. UC&C data collection The Unified Communications & Collaboration module collects data from two sources: T...
Microsoft Teams Integration
Follow this article to set up the Microsoft Teams integration with Edge DX so that you can monitor Microsoft Teams usage and call quality. Prerequisites To get Teams data, your Edge DX tenant must be able to communicate with the Graph API. If yo...
Zoom Integration
This article covers how to set up the Zoom integration with Edge DX for Unified Communications Monitoring . Prerequisites To set up the integration with Edge DX, you need Admin permissions on your company Zoom account. Zoom API access and rate ...
Explore Microsoft Teams Data
Use the UC&C - Unified Communications & Collaboration module to monitor Microsoft Teams usage and call quality. If you haven't set up the Microsoft Teams integration in Edge DX, visit Microsoft Teams Integration . Access Microsoft Tea...
Explore Zoom Data
Use the UC&C - Unified Communications & Collaboration module to monitor Zoom usage and call quality. If you haven't set up the Zoom integration for Edge DX, follow the instructions in Zoom Integration . Access Zoom dashboard in Edge DX ...
Live Callers Dashboard
Documentation updates in progress The Live Callers Dashboard has received a major update since this article was written to show more data about live calls. Updated documentation is in progress. Use the Live Callers das...
How to Capture UCC Data from VDI
You can use Remote DX to set a ControlUp Agent to capture Unified Communications & Collaboration (UCC) data from a Citrix VDA to a physical endpoint. You can monitor and troubleshoot Microsoft Teams with the insights you gain from the UCC data. ...