Unified Comms

Use the UC&C - Unified Communications & Collaboration module to monitor and troubleshoot Microsoft Teams and Zoom. UC&C data collection The Unified Communications & Collaboration module collects data from two sources:  The...

Follow this article to set up the Microsoft Teams integration with ControlUp for Desktops so that you can monitor Microsoft Teams usage and call quality. Prerequisites To get Teams data, your ControlUp tenant must be able to communicate with the...

This article covers how to set up the ControlUp for Desktops Zoom integration for Unified Communications Monitoring . Prerequisites To set up the integration with ControlUp, you need Admin permissions on your company Zoom account. Zoom API acce...

Use the UC&C - Unified Communications & Collaboration module to monitor Microsoft Teams usage and call quality. If you haven't set up the Microsoft Teams integration in ControlUp, visit Microsoft Teams Integration . Access Microsoft Tea...

Use the UC&C - Unified Communications & Collaboration module to monitor Zoom usage and call quality. If you haven't set up the Zoom integration for ControlUp, follow the instructions in Zoom Integration . Access Zoom dashboard in Contro...

Use the Live Callers dashboard to identify users who are currently having a bad call experience in an ongoing Zoom or Microsoft Teams call. The dashboard shows a list of all devices currently in a call, with real-time data from the ControlUp for D...

You can use Remote DX to set a ControlUp Agent to capture Unified Communications & Collaboration (UCC) data from a Citrix VDA to a physical endpoint. You can monitor and troubleshoot Microsoft Teams with the insights you gain from the UCC data. ...