Unified Comms

Use the UC&C - Unified Communications & Collaboration module to monitor and troubleshoot Microsoft Teams and Zoom. UC&C data collection The Unified Communications & Collaboration module collects data from two sources:  The API of the UC&C plat...

Important You must use Windows Agent version 2.12.9 or higher to collect Agent data from the latest version of Microsoft Teams. Learn about Agent version control . Use the UC&C - Unified Communications & Collaboratio...

This article covers how to set up the Zoom integration with Edge DX for Unified Communications Monitoring . Prerequisites To set up the integration with Edge DX, you need Admin permissions on your company Zoom account. Zoom API access and rate ...

Important You must use Windows Agent version 2.12.9 or higher to collect Agent data from the latest version of Microsoft Teams. Learn more about Agent version control . Use the UC&C - Unified Communications & Collaboration module to view info...

Use the UC&C - Unified Communications & Collaboration module to view information about your end-users' use of Zoom. For information about setup and configuration, refer to: Getting started with UC&C - Setup your device UC&C - Getting Started...

Use the Live Callers dashboard to identify users who are currently having a bad call experience in an ongoing Zoom or Microsoft Teams call. The dashboard shows a list of all devices currently in a call, with real-time data from the Edge DX Agent t...