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9.0 This article covers information relevant only to the version 9.0 release. Before ControlUp version 9.0, the ControlUp Agents automatically acted as servers by listening on TCP port 40705 for inbound connections. Both the ControlUp Real-T...

From ControlUp Version 9.0, we provide flexibility to enable agent outbound communication per agent via the Real-Time Console. Note This new change is not relevant for MSI-based agent installations. Upgrade Instruc...

9.0 This article covers information relevant only to the version 9.0 release. If you don’t want to use the new agent outbound communication feature , you can revert to the inbound communication over port 40705 for either all the ControlUp A...

9.0 This article covers information relevant only to the version 9.0 release. The Real-Time Agent Manager is a Windows service installed on the same machine that the ControlUp Agent Windows service is installed on. Installing the Real-Time...

As part of the creation of any ControlUp Organization, a specified user is assigned to be the organization owner. That user is generally the first user to install the ControlUp license and open the ControlUp console. The organization owner has certa...

To increase the level of security of your environment, you can change your Citrix OData API connection ports from 80 (HTTP) to 443 (HTTPS). The following article explains how to configure ControlUp to make your Citrix API connections work properly. ...

The Audit Log enables you to view: Changes made to ControlUp’s configuration settings, such as adding a new hypervisor. Remote operations performed on managed assets through ControlUp, such as rebooting a virtual machine or killing a process on a...

This article briefly explains how to create custom notification templates in ControlUp for use with Incident Triggers. All steps are performed from the ControlUp Real-Time Console. More detailed information about creating notification templates and ...

The following tables include all the template variables you can use to create notification templates .  Hide the category pages for the best reading experience of this article General Template Variables You can use the general template varia...

The Display Settings tab allows you to select display preferences, such as whether you would like to show or hide system sessions, full machine names, and navigation history. Note This personal setting isn't global. If you clear the AppData ...

In the Settings ribbon of the Real-Time Console, click the Agent icon to open the Agent Deployment Settings dialog box. Note This personal setting isn't global. If you clear the AppData folder it won't be applied anymore. You c...

If your network policy requires the use of a proxy server to reach the internet, use the Proxy tab to configure your proxy server settings and authentication credentials. ControlUp doesn’t support proxy auto-configuration (PAC) files. You must p...

Removed AD Dependency From version 9.0, you can deploy ControlUp Monitors on machines that are not joined to a local Active Directory (AD) domain. For details, see Removed AD Dependency for Monitors . The AD Connections tab allows ...

You can use the ControlUp Real-Time DX Console or the ControlUp Monitor to automatically create a CSV file that contains all real-time information of a specific grid. Note We recommend that you use PowerShell cmdlets to...

The Events Pane gathers Error and Warning events from all of your managed machines. Note This personal setting isn't global. If you clear the AppData folder it won't be applied anymore. Use the following settings to configure th...

Use the Alerts tab to configure the following alerts settings: Trigger alerts for the following stress levels . Select the stress levels for which you would like an alert to be triggered by. Play a sound alert in the console . If enabled, th...

As a comprehensive real-time monitoring solution for multi-user environments, ControlUp displays a complex and flexible measure of system health, called Stress Level , for every monitored resource such as a folder, machine, user session or process....

The ControlUp Stress Settings Calculator gives you as ControlUp admins a better understanding of which value to configure in your stress level settings. You can find more information on how to configure stress levels in the Stress Settings article...

Use the Schedule Settings tab of the Settings window to create and manage a list of predefined schedules which can be used with incident triggers and follow-up actions. Note This personal setting isn't global. If you clear the AppData fo...

The new version of the ControlUp Stress Settings Calculator contains multiple breaking changes that help you to adjust your Stress Settings based on the environment's performance data. Thanks to the introduction of the new Export-CUQuery PowerSh...

In the Monitors tab in Settings , you can install, inspect and reconfigure ControlUp Monitor instances and sites in your organization. Note This personal setting isn't global. If you clear the AppData folder it won't be applied anymore. ...

Introduction You can use ControlUp to monitor multiple sites with multiple geographically distributed monitors. For example, in Site 1, the data source being monitored is an ESXi Hypervisor. If the virtual machines running on this hypervisor are...

Click on the Branch Mapping tab to access the Branch Name Mapping Settings page, where you can configure a list of IP subnets utilized on your network and map them to names of geographical locations, buildings or organizational branches. On the ...

Click the Data Upload tab to access the Data Upload Settings page, where you can configure settings that define how ControlUp uploads data to the cloud servers. Note This personal setting isn't global. If you clear the AppData folder...

An important measure of user experience is the amount of time it takes for user mode applications to initialize fully before their user interface becomes accessible (clickable) by the user. Applications that are slow to load may indicate system issu...

Contextual Navigation is a set of rules based on our Virtual Expert, intended to create a smoother, faster troubleshooting experience within the ControlUp Real-Time Console. We use AI technology to decide which rules to publish from our backend data...

Note The Audit Log feature is currently under development. Only some of its planned capabilities are functional in this version of ControlUp (v. 7.2), and these features are experimental. Internal audit logs document changes within a system ...

This tab of the Settings Window defines performance management options that may help conserve system resources on the computer running the console. This can be achieved by configuring the following settings: Regulating the rate of performance ...

You can exclude specific objects like machines, hypervisors, CVAD sites, etc. from being monitored by the ControlUp Monitor. Note By excluding the objects from the monitor, alerting won't be applied to those machines an...

You have the option to restrict the display of the ControlUp Real-Time Console user interface components by using the Microsoft Group Policy. You can hide panes, views, actions, columns, and buttons, thus creating a limited view that may be useful...

A data source is any logical resource in your organization that ControlUp Monitors pull data to monitor from. For example, physical and virtual machines (VMs), hypervisors, XenDesktops, NetScalers, etc. Because the merging of data by associatio...