Upgrade Guide for Hybrid Cloud 8.x to 8.5

This article describes the steps required to upgrade your ControlUp Hybrid Cloud infrastructure from version 8.x to 8.5.


Make sure to meet the following requirements:

  1. Download the latest ControlUp version from here.
  2. Back up the ControlUp folder which holds the configuration of your ControlUp environment. 

    To back up the folder:
    1. Press CTRL + X and type %appdata%. Click OK. This opens the Roaming folder for your logged-in user. 
    2. Select the ControlUp folder and copy it to a secure location. 

  3. Ensure that all data collectors are up to date and compatible with the console/monitor version.
  4. Ensure the compatibility of the data collectors. For more information see here.

Upgrade Procedure

Before you start upgrading your Hybrid cloud environment, close all open ControlUp Real-Time Consoles that are running on your machine and launch the file for the new version of the Real-Time Console. If required, log in with your credentials to your existing organization. 

To upgrade the ControlUp Monitors: 

  1. From the ControlUp Management Console screen click the Settings ribbon and then Monitors and the Manage ControlUp Monitors screen appears.

  2. From the monitor tab, you can see under Details that there is a version mismatch.
  3. Right-click on the monitor and select Upgrade. This starts the upgrade process for the selected monitor. 

To upgrade the ControlUp Data Collectors: 

  • Locate the machines which are configured as data collectors in the organization tree. Right-click on the machine and select Agent Control and choose Upgrade/Install Remote Agent. This starts the deployment of the CU Agent on the selected machine. 

To upgrade the ControlUp Agents: 

  • We recommend having the agents upgraded as well to meet the same version as the other components and to have the latest fixes, features, and enhancements. 
  • You can perform the upgrade to all agents from the console as follows:
      • Right-click the organization name and select to upgrade all agents.
  • If you use Citrix PVS, MCS, or VMware Linked Clones images in your organization, you can download the ControlUp Agent MSI from this link and deploy it on the image itself.
  • ControlUp supports backward compatibility for the agents so it's not mandatory to upgrade the agents right away. 

Data Collector Compatibility

As mentioned above, it is crucial to ensure the compatibility of the data collectors. It's best practice to have dedicated machines as data collectors, however, by default, the console and monitor fill this role. To find out which settings hold the data collector role, follow the steps below. 

    1. From the directory tree, right-click your hypervisors connection, XenDesktop site, or NetScaler appliance and click Connection Settings and the Edit Connection tab appears.
    2. Open the dropdown of the data collectors by pressing the arrow.
      If a machine is shown up after you click the arrow, then this machine acts as a data collector. The agent on that machine must be updated.

      If no machine is shown after you click the arrow, then you don't use a data collector in your ControlUp environment. 
    3. Search for the data collectors in the directory tree.
      If a data collector is not up to date, the machine appears with an mceclip5.png icon.
    4. To update the data collector, right-click the data collector and select Agent Control > Upgrade Remote Agent.

If you require any assistance with the upgrade procedure or have a question, contact us at support@controlup.com



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