Drill Down to ControlUp for Desktops Device Data From VDI App

You can drill down into ControlUp for Desktops from the VDI App UI to see more detailed information about the physical endpoint device that is connected to a session.

Prerequisites

This feature is available only if all of the following prerequisites are met:

• The endpoint device is running Windows or Linux.
• The ControlUp for Desktops Agent is installed on the endpoint device and connected to your ControlUp organization. For details, see ControlUp for Desktops Agent Distribution and Installation.
• The Remote DX plugin is installed on the endpoint device. For details, see Remote DX - Client Device Metrics.
• An active user session is running on the endpoint device through a ControlUp managed machine within the same VDI App environment - this means that ControlUp Agent data is available for the session.
• The ControlUp Monitor version is 8.5 or higher. (Version 8.5 is the first version that supports Remote DX data.)

Troubleshooting and Drilldown

To drill down to ControlUp for Desktops from the VDI App:

1. Right-click a user session which meets all the prerequisites listed above.
2. Click Physical Endpoint.

For Citrix sessions only, another way to drill down to ControlUp for Desktops data from the VDI App, is to:

1. Click on the user session to drill down into the session.
2. In the session drilldown view, click the Endpoint button.

Whether you right-click on a user session and click Physical Endpoint, or click on a user session and then the Endpoint button, as described above, the ControlUp for Desktops Device drill-down page opens, displaying the device data for the endpoint device.