Remote Clients Overview and Client Metrics

  • Updated on Jul 15, 2025
  • Published on Sep 29, 2021
  • 3 minute(s) read
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Use Remote Clients (formerly Remote DX) to monitor metrics such as CPU usage and WiFi signal strength from client devices that are logged into your virtual environment. Remote Clients gives you visibility of user client devices regardless of where they work or what type of workspace they use.

Client metrics are collected by the Remote Clients plugin when the client has an active session on an AVD, Citrix, or Omnissa Horizon (formerly VMware Horizon) machine with the ControlUp Agent installed. The Remote Clients plugin sends data to the ControlUp Agent, which can then be viewed in the ControlUp interface. For full details on supported client operating systems for each platform, see Remote Clients Support Matrix.

Requirements

The client device must have:

  • The relevant Remote Clients plugin for the client OS and virtualization platform.
  • Access to the internet latency IP/DNS target to test the device's latency. The default latency target for all operating systems is 8.8.8.8. When installing the Windows plugin, you can set a custom latency target.
  • Access to https://fabric.controlup.com to collect client location and ISP data.

The virtual machine must have:

Data Flow

The following diagram shows the data flow for Remote Clients with the different ControlUp components:
Architecture diagram detailing data flow for various ControlUp components

Install the Remote Clients Plugin

Learn how to install the Remote Clients plugin for:

Collected Client Device Metrics
Metric Name Description Note
Client CPU CPU utilization of the client device connected to the session
Client Inactive Time EUC client's inactive time while the client device is connected to the session
Client Local Time Time on the remote client of the VM
Client Location Geographical location of the client device connected to the session based on the public IP Client devices need access to https://fabric.controlup.com
Client NIC Name NIC name of the client device connected to the session
Client NIC Speed NIC speed of the client device connected to the session
Client NIC Type NIC type of the client device connected to the session
Client OS Name OS type of the client device connected to the session
Client OS Version OS Version of the client device connected to the session
Client Packet Loss Percentage of network packet loss on the client device connected to the session
Client Public IP Public IP Address of the client device connected to the session
Internet Latency Latency between the client device connected to the session and the internet latency target. Default latency target for all operating systems is 8.8.8.8. When installing the Windows plugin, you can set a custom latency target.
ISP Latency Latency between the client device connected to the session and closest ISP router Client devices need access to https://fabric.controlup.com
ISP Name ISP Name Client devices need access to https://fabric.controlup.com
LAN Latency Latency between the client device connected to the session and the local router
Local Router IP Client device's local router IP while connected to the session
Remote Clients Version The Remote Clients client version installed on the client device connected to the session
Total Session Latency Total session latency from the client device calculated from the second callback
WiFi Authentication Authentication type used to connect to the wireless network by the client device connected to the session
WiFi BSSID MAC address of the access point to which the client device is currently connected
WiFi Channel Access point channel of the client device connected to the session
WiFi Radio Type Radio protocol/type of the wireless network used by the client device connected to the session
WiFi Signal WiFi signal strength of the client device connected to the session measured in dBm displayed in percentage
WiFi SSID Name of the connected wireless network used by the client device connected to the session

Client Device Score

In the Real-Time DX Console, the Client Device Score metric is displayed with a colored house icon with a wireless symbol inside the house. icon:
A row of data in the real-time console. There is a house icon with a wireless symbol inside the house in the 'Client Device Score' column.

Client Device Score indicates the connectivity performance of a device, displaying the lowest value among the following metrics:

  • Client WiFi Signal
  • LAN Latency
  • Total Session Latency
  • Internet Latency
  • Client CPU
  • ISP Latency