Cannot connect to Azure subscription: Customer does not have the privilege to see the cost

Issue

If a your Azure environment is managed by an MSP participating in a CSP agreement with Microsoft, then cost information will never be passed down to the Subscription tier and thus we are unable to represent it.

Connecting to the Azure subscription in Real-Time DX fails with the following error:

Customer does not have the privilege to see the cost

Workaroud

You can apply a workaround by setting a registry key and value on the data collector.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\Azure Data Collection
Value: EnableCostQueries
Type: DWORD
Data: 0

You will need to restart ControlUp after this change.

Please note that this workaround disables cost data collection. All cost metrics display as N/A when you use this workaround.