No Historical Data: Clearing the Monitor Chain

Problem

A corrupt monitor chain might be the cause that you don't see historical data in the VDI App. If this is the case, follow the instructions below to receive historical data again.

Make sure to restart all monitor services before proceeding with the solution, as sometimes the historical data will be uploaded again after a restart.

Solution

1. Remotely connect to the monitor machine.
2. Search for services.msc in the Start Menu search box.
3. Stop the Monitor service. Right-click ControlUp Monitor and click Stop. Wait until the service is stopped.
   
4. Open regedit by typing regedit.exe in the Start menu.
5. Navigate to HKEY_USERS\S-1-5-20\Software\Smart-X\ControlUp\HistoricalReportingPackages and delete the key under HistoricalReportingPackages.
   
6. Open the Windows Explorer and browse to C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\CacheActivity. Delete the key that has the same GUID as the one you deleted in the Registry.
   
7. Verify again that both the key in the Registry and the folder on the file system are deleted.
8. Start the Monitor service again.