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    No Historical Data: Clearing the Monitor Chain
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      Contents

      No Historical Data: Clearing the Monitor Chain

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        Article Summary

        Problem

        A corrupt monitor chain might be the cause that you don't see historical data in the web UI. If this is the case, follow the instructions below to receive historical data again.
        image.png

        Make sure to restart all monitor services before proceeding with the solution, as sometimes the historical data will be uploaded again after a restart.

        Solution

        Important

        It is important that you perform these steps on each ControlUp Monitor machine in your environment.

        1. Remotely connect to the monitor machine.
        2. Search for services.msc in the Start Menu search box.
        3. Stop the Monitor service. Right-click ControlUp Monitor and click Stop. Wait until the service is stopped.
          image.png
        4. Open regedit by typing regedit.exe in the Start menu.
        5. Navigate to HKEY_USERS\S-1-5-20\Software\Smart-X\ControlUp\HistoricalReportingPackages and delete the key under HistoricalReportingPackages.
          image.png
        6. Open the Windows Explorer and browse to C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\CacheActivity. Delete the key that has the same GUID as the one you deleted in the Registry.
          image.png
        7. Verify again that both, the key in the Registry and the folder on the file system are deleted.
        8. Start the Monitor service again.
        Further assistance needed?

        Contact our support team if you followed the instructions above and you still can not see historical data

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