No Historical Data: Clearing the Monitor Chain
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No Historical Data: Clearing the Monitor Chain

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  • PDF

Problem

A corrupt monitor chain might be the cause of you not seeing historical data in Insights or Solve. If this is the case, you need to follow the instructions below to receive historical data again.
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Be sure to restart all monitor services before proceeding with the solution, as sometimes the historical data will be uploaded again after a restart.

Solution

Important

It is important that you perform these steps on each ControlUp Monitor machine in your environment.

  1. Remotely connect to the monitor machine.
  2. Search for services.msc in the Start Menu search box.
  3. Stop the Monitor service. Right-click ControlUp Monitor and click Stop. Wait until the service is stopped.
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  4. Open regedit by typing regedit.exe in the Start menu.
  5. Navigate to HKEY_USERS\S-1-5-20\Software\Smart-X\ControlUp\HistoricalReportingPackages and delete the folder under the HistoricalReportingPackages folder.
    image.png
  6. Open the Windows Explorer and browse to C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\CacheActivity. Delete the folder that has the same GUID as the one you deleted in the Registry.
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  7. Verify again that both, the folders in the Registry and on the file system are deleted.
  8. Start the Monitor service again.
Further assistance needed?

Contact our support team if you followed the instructions above and you still can not see historical data


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