ControlUp Version Lifecycle - Hybrid Cloud ONLY
    • Dark
      Light
    • PDF

    ControlUp Version Lifecycle - Hybrid Cloud ONLY

    • Dark
      Light
    • PDF

    Article summary

    Product NameVersionGA DateEOMEOS
    Real-Time DX8.5Jun, 2021Oct, 2021Dec, 2022
    Real-Time DX8.5.1Oct, 2021Feb, 2022Apr, 2023
    Real-Time DX8.6Feb, 2022May, 2022Aug, 2023
    Real-Time DX8.6.5May, 2022Oct, 2022Nov, 2023
    Real-Time DX8.7Oct, 2022May, 2023Apr, 2024
    Real-Time DX8.8May, 2023Aug, 2023Nov, 2024
    Real-Time DX8.8 MRNov, 2023Mar, 2024Feb, 2025
    Real-Time DX9.0March, 2024N/AAug, 2025

    These dates refer only to Hybrid-Cloud installations, including ControlUp Agents or other software that accompanied the above-listed version. For on-premises installations, see here.

    ControlUp versions progress - three lifecycle phases

    The three phases in the lifecycle of a ControlUp version are

    • General availability (GA)
    • End of maintenance (EOM)
    • End of support (EOS)

    Maintenance and support through each phase

    General Availability (GA) to End of Maintenance (EOM)

    Upon GA of a newControlUp version, we no longer provide updates, bug fixes or security patches for the previous version. However, the previous version will continue to be supported until it reaches EOS. The EOM phase lasts from the GA date of the subsequent version until 18 months after the GA date of the subsequent version. For example, if ControlUp 8.7 has gone from GA to EOM upon the GA of version 8.8, it becomes EOS 18 months after that.

    Important

    We highly recommend to always use the latest ControlUp version


    End of Maintenance (EOM) to End of Support (EOS)

    Upon GA of a newControlUp version, we no longer provide updates, bug fixes or security patches for the previous version. However, the previous version will continue to be supported until it reaches EOS. The EOM phase lasts from the GA date of the subsequent version until 18 months after the GA date of the subsequent version. For example, If ControlUp 8.7 has gone from GA to EOM upon the GA of version 8.8, it becomes EOS 18 months after that.


    End of Support

    Once a version release reaches its EOS date, you may continue to use the version within the terms of the product licensing agreement but the available support options are limited. While there may be historical information in our Knowledge Center or other online resources, those resources will no longer be updated and so these are provided on an as-is basis. You will need to use the version within the terms of the product license as-is.

    Version Lifecycle Support Policy

    The version lifecycle support policy is intended exclusively for the benefit of ControlUp customers with respect to the product they purchase. It is not intended to benefit any third parties or apply to any third-party products. ControlUp reserves the right to make changes to its version lifecycle support policy, for all versions or a particular version, at its sole discretion, from time to time, as business needs require, without notice. The version lifecycle support policy article will be updated with respect to any changes as of their effective date. For the purpose of this policy, the following support definitions apply:

    Support

    • General troubleshooting of a specific issue to isolate potential causes
    • Issue resolution via configuration changes, existing version updates, or upgrades

    Maintenance

    • Resolving an issue through version code modification, if needed
    • Typically delivered via version update or upgrade
    • If a subsequent release contains the fix, the customer may be required to upgrade to the new release

    Was this article helpful?