ControlUp for VDI Version Lifecycle - Hybrid Cloud ONLY

This article explains the lifecycle phases for ControlUp VDI software versions and our support and update policies.

The dates listed above refer only to Hybrid-Cloud installations for VDI, including ControlUp Agents or other software that accompanied the version. For ControlUp On-premises (COP) installations, see here.

Version Phases

The lifecycle of ControlUp versions includes the following phases:

• General Availability (GA)
• End of Maintenance (EOM)
• End of Support (EOS)

General Availability (GA)

When a new version of ControlUp for VDI is released for GA, it signifies the latest stable version available for deployment. During the GA phase, we provide:

• Software updates with new features and improvements.
• Bug fixes to address any identified issues.
• Security patches to ensure the ongoing security of the software.

End of Maintenance (EOM)

Upon the GA date of a subsequent ControlUp for VDI , the previous version enters its EOM phase. During the EOM phase, we no longer provide:

• Updates with new features.
• Bug fixes for newly discovered issues.
• Security patches.

However, the previous version will continue to be supported until it reaches its EOS date.

End of Support (EOS)

The EOS date for a ControlUp for VDI version is 18 months after the GA date of the next version. After a version reaches EOS:

• We no longer provide technical support for that version.
• Continued use of an EOS version may expose your environment to potential security risks and compatibility issues.
• You can continue to use the version within the terms of the product licensing agreement, but available support options are limited.

For example:
The EOS date for version 9.0.5 will be 18 months after the GA date of version 9.1 (April 2025 + 18 months = October 2026).

In summary:

• When a new ControlUp for VDI version is released GA, the previous version enters EOM.
• The EOM phase lasts for 18 months.
• After the EOM phase, the version reaches EOS, and support is discontinued.
• We strongly recommend upgrading to the latest GA version to benefit from new features, bug fixes, security updates, and to ensure continued support.

Version Lifecycle Support Policy

This policy explains how ControlUp supports different versions of our VDI software that our customers have purchased. Should you encounter any issues with our software, we'll try to fix them by helping you change settings, giving you updates, or by changing the software itself. If the fix is in a newer version of ControlUp for VDI, you might need to upgrade to that version to get the solution.

Important points:

• For ControlUp Customers Only: This support policy is specifically for customers who have purchased ControlUp software directly from us. It doesn’t apply to any third-party individuals or organizations.
• ControlUp Products Only: This policy covers the lifecycle of ControlUp software and doesn’t extend to any third-party software or hardware that may be used with ControlUp.
• Policy Updates: To ensure we can continue to provide the best possible support, ControlUp may update this policy as needed. These changes can apply to all or specific software versions and may occur without prior notice. We recommend checking this document periodically for the latest information.