Data Collector can't connect to NetScaler via HTTPS

  • Updated on Sep 2, 2025
  • 1 minute(s) read
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Issue

If you add a NetScaler or Nutanix Application Delivery Controller (ADC) connection with an HTTPS protocol, and select a ControlUp Agent as a data collector, the connection fails.

data collector connection failed

Solution

To workaround this issue, make sure to upgrade all ControlUp Agents in your organization to .NET Framework 4.8.