This article is relevant ONLY if you are working in an On-Premises environment for ControlUp for VDI & DaaS Real-Time DX.
This is the less common deployment so this article may not apply to your environment.

Drill Down to Edge DX Device Data From Solve

  • Updated on Apr 12, 2026
  • Published on Jan 6, 2022
  • 1 minute(s) read
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You can drill down into Edge DX from the VDI & DaaS web console (Solve) to see more detailed information about the physical endpoint device that is connected to a session.

Prerequisites

This feature is available only if all of the following prerequisties are met:

  • The endpoint device is running Windows.
  • The Edge DX Agent is installed on the endpoint device. For details, see Edge DX Agent Distribution and Installation.
  • The Remote DX plugin is installed on the endpoint device. For details, see Remote DX - Client Device Metrics.
  • The Edge DX Agent is connected to an Edge Tenant within the same Solve environment you are using.
  • An active user session is running on the endpoint device through a ControlUp managed machine within the same Solve environment - this means that ControlUp Agent data is available for the session.

Troubleshooting and Drilldown

To drill down to an endpoint device in Edge DX from Solve:

  1. Right-click a user session which meets all the prerequisites listed above.
  2. Click Physical Endpoint.
    user session row with Physical Endpoint option selected

For Citrix sessions only, another way to drill down to an endpoint device displayed in Edge DX from Solve, is to:

  1. Click on the user session to drill down into the session.
  2. In the session drilldown view, click the Endpoint button.
    session drilldown view with the Endpoint button selected

Whether you right-click on a user session and click Physical Endpoint, or click on a user session and then the Endpoint button, as described above, the Edge DX Device drill-down page opens, displaying the device data for the endpoint device.
devices page open for the endpoint device