Exceeded the daily quota of 1000 Incidents

Hybrid Cloud Environment

Issue

You see a red banner error in the Incidents pane which indicates you have exceeded the 1000 incidents quota. Your monitors may also appear red in the console and upon further inspection, the monitor settings window may also display the Incidents quota message.

Reason

Each customer has a quota of 1000 incidents per day, which means that after you exceed the quota, no additional incidents will be saved but alerts will keep on working as you defined in the triggers.

Out of the box, each customer receives 11 predefined triggers, they are marked in Yellow as in the following screenshot:

Most predefined triggers do not have a filter, thus in some environments, you might exceed the limit.

Solution

Please make sure to go over all triggers and define them according to your needs. You can disable the ones you don't need and edit the ones you do by narrow them down a bit by using the filter editor. For more information about how to create and edit a trigger alert, please refer to our article - How to add a Trigger
After verifying the triggers settings, if the issue persists, please contact ControlUp support and open a support ticket.

On-Premises Environment

Issue

Each ControlUp customer receive a daily quota of 1000 incidents per day.

In case you crossed the quota, you will notice a red message in the Incidents pane, telling you that you have crossed the daily limit of incidents.

Solution

Online customers should follow this article to resolve the issue - Exceed the daily quota of 1000 incidents

On-Premises users can update the daily quota limit by themselves.

In order to update the limit, please open the SQL studio on the ControlUp database server and run the following script:

Use ControlUpDB
go
UPDATE IncidentOrganizations
SET MaxIncidentsPerDay = 100000, PenaltyDateUtc = NULL
WHERE OrganizationId ='e5abf1de-4d91-4357-8c68-e6e99aae5802'
go

Another option is to manually update the limit in the SQL studio as presented in the following screenshot:

After verifying the triggers settings, if the issue persists, please contact ControlUp support and open a support ticket.