How to Deploy Resolve

Prerequisites

Supported devices

• Windows devices with ControlUp for Desktops Agent version 2.18 or higher.

Networking

• cu-agents-cpz.controlup.com
• cdn.cu-agents-cpz.controlup.com
• cu-agents-cpz-us.controlup.com (US region only)
• cu-agents-cpz-eu.controlup.com (EU region only)
• cu-agents-cpz-ca.controlup.com (Canada region only)

We recommend that you exclude these endpoints from TLS inspection.

AV exclusions

• Exclude cuconnect.exe from your antivirus software. This is the process delivering the Resolve interface to end users.

How to enable Resolve on a set of devices

Resolve is enabled using Extended Settings. These settings are tag-targeted, so you can enable Resolve for only specific devices.

1. Add a device tag to the devices you want to enable Resolve on, such as Resolve.
2. Go to Extended Settings and create a new settings rule targeting the device tag.
3. Enable the following settings:
   • Use Platform Registration - This Agent registration method is required for Resolve.
   • Allow Pulse AI Resolve Investigations - Allows investigations to run on the device.