Linux / Thin Client Agents

Note for IGEL OS 11 deployments

The IGEL OS custom partition size must be increased to 200MB due to increasing data storage requirements. The previously recommended 100MB is no longer sufficient.

Features

• Customizable Agent performance thresholds: The following Agent settings are now customizable in the Extended Settings page:

  • CPU Idle Threshold: A device’s CPU is considered to be idle if it is below the set CPU usage percentage threshold. This affects the Run only when idle option for scripts.

  • Process Monitoring Threshold % (CPU) - Sets the CPU usage threshold for a process to be named in the CPU Usage chart when viewing details for a device. These processes are in the _highresourceprocs data index.

  • Process Monitoring Threshold % (Memory) - Sets the Memory usage threshold for a process to be named in the Memory Usage chart when viewing details for a device. These processes are in the _highresourceprocs data index.

• Improved Ubuntu Shell experience - We’ve introduced Cu4dShell to provide a better Remote Shell experience especially for Ubuntu platforms.  The CTRL+C handling has been improved and flow control for long listings can now be aborted with this standard key combination.

• Improved Remote Control security.

Fixes

• When the Remote Control floating notification icon option was enabled, it was still possible to sometimes see the task tray icon after a device reboot.

• Custom device locations weren’t immediately applied. Now, devices will appear at the custom location within a few minutes.

• Wi-Fi information such as SSID, signal strength, and frequency, were not always recorded.

• The platform field (for OS platform) was not recorded correctly in multiple data indexes.

• Fixed an issue causing details about processes with no friendly name to not be recorded and displayed correctly in widgets. If a process has no friendly name, the name now defaults to the executable name instead.

• Fixed an issue causing device battery health to always show 100%.

• For a device’s network usage, downloaded data was recorded as sent, and uploaded data was recorded as received. This is now fixed to record the correct direction of data transfer.

New Features

• You can now replace the default tray icon notification for Remote Control sessions with a floating ControlUp logo using the Extended Settings page.

• Added support for ControlUp for Apps for Linux operating systems.

Fixes

• Improved Remote Control reliability by fixing issues causing connection failures.

• Power events missing for some devices.

• Hardware CPU name missing for some devices.

• Latency targets configured to use TCP protocol were using ICMP instead.

Known Issues

• In some cases the agent is not reporting application crashes correctly, leading to inconsistencies between various crash details reports, and employee experience scores being unaffected by crashes.

• Devices using a Wi-Fi connection are reported as having a wired connection.

New features

• The Agent now collects data about all connected displays such as the resolution, orientation, rotation, interface type, serial number, etc. This information is in the new data index Builtin_peripherals. Learn more.

• Updated the Agent to compile using .NET 8. Note that this is self-contained within the Agent and does not require you to update your devices to a specific version of .NET.

Fixes

• Customizing device geolocation by IP address range wasn’t working correctly. Learn more.

New Features

• Remote Control and Remote Shadow sessions can now automatically reconnect in case of a network connection interruption or device reboot. Automatic reconnect after device reboot is currently in beta testing and supported only on Windows, and must be manually enabled. Learn more.

• More hardware model name information for Lenovo devices.

• Added Remote DX server-side DLLs for future product enhancements.

Fixes

• Incorrect system CPU calculation.

• Faster WebSocket connection after a network change or outage.

• Improved support for SUSE Enterprise Server.

• Very long process names are now truncated.

• Improved process friendly name detection.

• The user is not considered Idle during a video conference or other application that prevents system idle state.

• Fixed an issue that caused the Agent to download built-in scripts multiple times.

• Improved agent logging.

• Company name changed and icon updated for all agent components to ControlUp Technologies Ltd.

• Improvements update method for the UCC data capture dll.

• Improved reliability of Power Event capture.

Release notes for versions 2.14 and lower don’t distinguish between Windows and Linux features/fixes. Read the Windows Agent release notes for details about these versions.