No PCoIP Metrics on Unidesk Desktops

  • Updated on Sep 2, 2025
  • Published on Sep 23, 2021
  • 1 minute(s) read
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When viewing Unidesk created Omnissa/VDI desktops in the Real-Time DX Console grid, the PCoIP metrics are blank.

If you open Performance Monitor on the affected desktop, you see that there are no counters for PCoIP on the list.
Performance Monitor

This happens when the Horizon Agent is deployed to the desktop via application layer.

Solution

Remove the Horizon Agent as an application layer and move it to the Operating System layer.