ControlUp’s intelligent AI service powers autonomous IT operations across the digital workplace. It continuously correlates real time signals from endpoints, applications, infrastructure and integrated IT systems to understand context, anticipate issues and take action.
Unlike traditional tools that operate in silos, ControlUp AI connects data across the IT stack, learns from every interaction and increasingly automates diagnosis, remediation and optimization.
Here are our current AI features:
AI Assistant for IT Operations: an intelligent AI agent, seamlessly integrated into the ControlUp platform. As a ControlUp user, you can now interact with your IT environment using natural language. The AI Assistant functions as a powerful orchestrator, capable of interpreting user intent.
ControlUp MCP Server: Provides a standard interface for integrating your licensed AI agents with ControlUp products. Our MCP server enables your own AI agents to invoke ControlUp product-specific tools and operations.
Pulse AI:
Pulse AI DEX module: Your command and control center in the DEX platform to view AI interactions from ControlUp Connect’s end users, and analyze patterns based on Connect interactions. Pulse AI learns these patterns and the best remediation steps to constantly improve your end users’ experience.
ControlUp Connect - Self-Service and Proactive Detection: ControlUp’s Connect is powered by Pulse AI and appears on your end user’s devices with:
Self-Service: End users can open it to ask AI a question and get issues resolved quickly before turning to their IT team.
Proactive Detection: End users can get alerted right on their desktop with our proactive IT detection service if any thresholds are breached even before they notice.
These features bring help and proactive IT detection directly to the desktop so end users can address common issues independently or escalate them with full technical context before a support ticket is even created.