Show the Real IP Address for Devices Using ZScaler VPN
- Print
- DarkLight
- PDF
Show the Real IP Address for Devices Using ZScaler VPN
- Print
- DarkLight
- PDF
Article Summary
Share feedback
Thanks for sharing your feedback!
If your physical devices are using a ZScaler VPN, you might encounter an issue where Edge DX shows the ZScaler IP address instead of the real public IP address and ISP information for the device.
To fix this issue, you can configure an App Profile in your ZScaler client to bypass the URLs used by Edge DX. Read the ZScaler documentation to learn how to bypass URLs. The setting you need to change in the ZScaler client is called Hostname or IP Address Bypass for VPN Gateway.
You must bypass the following URLs:
- <tenant-name>.sip.controlup.com
- edgedx-functions.azurewebsites.net
- downloads.sip.controlup.com
- maps.google.com
Tenant name
In the first URL listed above, replace <tenant-name> with the name of your tenant. You can find your full tenant name by going to the Agent downloads page in Edge DX.
Was this article helpful?