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    Show the Real IP Address for Devices Using ZScaler VPN
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      Contents

      Show the Real IP Address for Devices Using ZScaler VPN

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        Article summary

        If your physical devices are using a ZScaler VPN, you might encounter an issue where ControlUp shows the ZScaler IP address instead of the real public IP address and ISP information for the device.

        To fix this issue, you can configure an App Profile in your ZScaler client to bypass the URLs used by ControlUp. Read the ZScaler documentation to learn how to bypass URLs. The setting you need to change in the ZScaler client is called Hostname or IP Address Bypass for VPN Gateway.

        You must bypass the following URLs:

        • <tenant-name>.sip.controlup.com
        • edgedx-functions.azurewebsites.net
        • downloads.sip.controlup.com
        • maps.google.com
        Tenant name

        In the first URL listed above, replace <tenant-name> with the name of your tenant. You can find your full tenant name by going to the Agent downloads page.

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