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    Getting Started with UC&C
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      Contents

      Getting Started with UC&C

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        Article Summary

        Use the UC&C - Unified Communications & Collaboration module to monitor and troubleshoot Microsoft Teams and Zoom.

        UC&C data collection

        The Unified Communications & Collaboration module collects data from two sources:

        1.  The API of the UC&C platform (Microsoft Teams or Zoom) to get call information. You need to set up an integration with Microsoft Teams or Zoom.
        2.  The Edge DX Agent installed on the device to get minute-by-minute metrics. This data source is available only on Windows devices.
        Important
        You must use Windows Agent version 2.12.9 or higher to collect Agent data from the latest version of Microsoft Teams. Learn more about Agent version control.

        Add the UC&C Integration

        Use the following links to learn how to set up the integration for your UC&C platform:

        Access UC&C data in Edge DX

        If you access Edge DX using ControlUp's DEX management platform (app.controlup.com), click on the UC&C icon.UCC-AccessFromDEX

        If you access Edge DX using Solve (solve.controlup.com) or by direct tenant URL (<tenant-name>.sip.controlup.com), click Dashboards and select one of the Unified Communications & Collaboration dashboards.UCC-AccessFromSolve

        For more information about exploring the UC&C data available in Edge DX, refer to:

        If you are not able to select the UC&C dashboards, contact Edge DX support to get your access to UC&C enabled.


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