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Getting Started with UC&C
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Use the UC&C - Unified Communications & Collaboration module to view information about your end-users' use of unified communications and collaboration (UC&C or UCC) platforms, such as Microsoft Teams and Zoom.
UC&C data collection
The Unified Communications & Collaboration module collects data from two sources:
- The API of the UC&C platform you are using (e.g, Microsoft Teams, Zoom).
- The Edge DX agent installed on your device.
Setup for using UC&C
To use UC&C, first perform the following setup and configuration:
- Set up your device.
- Configure the UC&C platform you are using (e.g, Microsoft Teams, Zoom).
- Configure settings in Edge DX.
Set up your device
The UC&C module for Edge DX is currently supported for Windows devices only. Support for Mac devices is coming soon!
The Edge DX agent installed on your Windows device can collect minute-by-minute data about UC&C connections and performance.
To collect UC&C data using the Edge DX Windows agent, download/ upgrade your Edge DX Windows agent to version 2.11 (GA).
Configure your UC&C platform and settings in Edge DX
Refer to the following for instructions on configuring the UC&C platform you are using, and settings in Edge DX:
- UC&C - Getting Started - Microsoft Teams
- UC&C - Getting Started - Zoom
Access and explore UC&C data in Edge DX
Access the UC&C module in Edge DX via the main navigation.
Under Dashboards > Unified Communications & Collaboration, click the dashboard for the UC&C platform you are using.
For more information about exploring the UC&C data available in Edge DX, refer to:
- Explore UC&C Data - Microsoft Teams
- Explore UC&C Data - Zoom
If you do not see the Unified Communications & Collaboration dashboard, contact Edge DX support to get your access to UC&C enabled.