User Session Details Report

The User Session Details report shows historical metrics for a specific user session. Use this report to answer questions like:

• Was a user's problem caused by a resource usage or their client device's internet connection?
• Was a user's problem caused by resource usage on their session or other activity on the same machine?
• How was CPU usage affected when a user launched a certain application during their session?

How to Access the Report

To access the User Session Details report, go to the Session Activity report and click on the User Name of a user session to see more details.

The User Session Details opens for the user session you selected.

Report Data

The report includes the following sections. You can click the buttons on the left to quickly view each section:

Performance

Performance shows metrics about the user session's resource usage and performance. The charts show the usage from both the user session and the overall usage on the machine. This helps you identify if a problem is caused by resource usage on the session or from other activity on the machine. Click on a data point to see which processes and users were consuming the most resources on the machine at that time.
Performance includes the following charts:

• CPU Utilization (%). Average of total CPU utilization for both the user and the host machine. Click a data point on the chart to show the top CPU consumers and the minimum, average, and maximum CPU utilization for the machine.
  Note that the total machine CPU utilization out of 100% also includes the total user CPU utilization. For example, if Machine = 80% and User = 50%, then 30% is utilized by applications that don't belong to the selected user.
• GPU Utilization (%). Average of total GPU utilization for both the user and the host machine.
• Memory Utilization (GB). Average of total RAM utilization for both the user and the host machine.
• I/O Utilization (IOPS). Total I/O utilization for both the user and the host machine. Note that machine I/O is calculated using disk performance metrics. User I/O is derived from process I/O metrics which summarize all process I/O activity including both disk and non-disk I/O (such as network and device data). For this reason, user metrics might appear higher than machine metrics.
• Protocol Latency (ms). Minimum, average, and maximum protocol latency of the user session.
• Protocol Bandwidth (Mbps). Average data transfer rate for the user session's remoting protocol, and its theoretical bandwidth limit over time.
• Application Load Time (sec). Time taken by applications in the user session to become ready for the user, as defined by Application Load Time settings in the Real-Time Console. Note that application load time is measured only for these specific defined applications, and doesn't include the applications launched in the current user session.

Remote DX

Remote DX shows metrics from the client device (network latency, WiFi signal strength, and packet loss). Client device metrics are available only if the Remote DX plugin is installed on the client device. Learn more about Remote DX.
Remote DX includes the following charts:

• Network Latency. LAN, internet, and total latency measured from the client device connected to the user session.
• Wi-Fi Signal Strength. Wi-Fi signal strength of the client device connected to the user session.
• Client Packet Loss. Percentage of network packet loss on the client device connected to the session.

Gantt

Gantt shows a Gantt chart of the user's activity during the session, including:

• User logon. Shows the login time when the session was established.
• Changes in the session state. Shows each time the state changed during the session (active/idle).
• User logoff. Shows the logoff time when the session ended.
• Changes in the client device. Shows different client details and when they changed during the session. Hover over a bar to see the specific details during each part of the session, such as client IP, branch name, client public IP, client OS name, client OS version, client NIC type, client NIC speed, and WiFi SSID.
  
• Active applications launched by the user. Shows the active applications that the user launched during the session. If the user launched multiple active applications simultaneously, it shows the number of active applications launched during the same time. Hover over a bar to see the active application names.
  
• Active URLs connected to by the user. Shows the active URLs that the user connected to during the session.
• Optionally, background processes in the session. To show processes, click the Show Session processes toggle at the top of the report and you can see the processes as a dropdown option in the Gantt chart.

Processes Grid

If this feature is open for your organization, you can click the Processes icon on the left menu of the User Session Details report:

You can then view a grid displaying all the processes running in this user session. This grid includes the following:

• Process name
• Process display name. The name of the app the process is running.
• Total Processes. The number of times this process has run in this user session. If you click this number, you can see a Process Details popup displaying the following for each instance of the process:
  • Process Start Date
  • Process End Date
  • Process Version
  • Process ID
  • Process Duration