User Session Details Report
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    User Session Details Report

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    Article summary

    The User Session Details report shows historical metrics for a specific user session. Use this report to answer questions like:

    • Was a user's problem caused by a resource usage or their client device's internet connection?
    • Was a user's problem caused by resource usage on their session or other activity on the same machine?
    • How was CPU usage affected when a user launched a certain application during their session?

    How to Access The Report

    To access the User Session Details report, go to the Session Activity report and click on the User Name of a user session to see more details.

    The User Session Details opens for the user session you selected.

    Report Data

    Show Session Processes toggle

    We are aware that the Show Session Processes toggle in this report is not available in the new data pipeline. This means that session processes are always excluded from the report. We are working on addressing this issue.

    The report has three sections. You can click the buttons on the left to quickly view each section:

    • Performance shows metrics about the user session's resource usage and performance.
      The CPU, RAM, and IOPS charts show the usage from the session and the overall usage on the machine. This helps you identify if a problem is caused by resource usage on the session or from other activity on the machine. Click on a data point to see which processes and users were consuming the most resources on the machine at that time.

    • Remote DX shows metrics from the client device (network latency, WiFi signal strength, and packet loss). Client device metrics are available only if the Remote DX plugin is installed on the client device. Learn more about Remote DX.

    • Gantt shows a Gantt chart of the user's activity during the session, including:

      • User logon. Shows the login time when the session was established.
      • Changes in the session state. Shows each time the state changed during the session (active/idle).
      • User logoff. Shows the logoff time when the session ended.
      • Changes in the client device. Shows different client details and when they changed during the session. Hover over a bar to see the specific details during each part of the session, such as client IP, branch name, client public IP, client OS name, client OS version, client NIC type, client NIC speed, and WiFi SSID.
      • Active applications launched by the user. Shows the active applications that the user launched during the session. If the user launched multiple active applications simultaneously, it shows the number of active applications launched during the same time. Hover over a bar to see the active application names.
      • Active URLs connected to by the user. Shows the active URLs that the user connected to during the session.

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