Cannot connect to Azure subscription: Customer does not have the privilege to see the cost
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    Cannot connect to Azure subscription: Customer does not have the privilege to see the cost

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    Article Summary

    Issue

    If a your Azure environment is managed by an MSP participating in a CSP agreement with Microsoft, then cost information will never be passed down to the Subscription tier and thus we are unable to represent it.

    Connecting to the Azure subscription in Real-Time DX fails with the following error:

    Customer does not have the privilege to see the cost

    image.png

    Workaroud

    You can apply a workaround by setting a registry key and value on the data collector.

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\Azure Data Collection
    Value: EnableCostQueries
    Type: DWORD
    Data: 0

    You will need to restart ControlUp after this change.

    Please note that this workaround disables cost data collection. All cost metrics display as N/A when you use this workaround.

    Note

    Version 8.8 will include a fix for this issue


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