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    Can't connect to Azure subscription: Customer doesn't have the privilege to see the cost
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      Contents

      Can't connect to Azure subscription: Customer doesn't have the privilege to see the cost

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        Article summary

        Issue

        If your Azure environment is managed by an MSP participating in a CSP agreement with Microsoft, then cost information will never be passed down to the Subscription tier and the Real-Time DX Console is unable to represent it.

        Connecting to the Azure subscription in Real-Time DX fails with the following error:

        Customer does not have the privilege to see the cost

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        Solution

        You can disable cost data collection by applying the following registry settings on the data collector:

        Key: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\Azure Data Collection
        Value: EnableCostQueries
        Data Type: DWORD
        Data Value: 0

        Restart the ControlUp Agent on the data collector to apply the changes.

        Note that this solution disables cost data collection, and all cost metrics will display as N/A.

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