Can't connect to Azure subscription: Customer doesn't have the privilege to see the cost
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    Can't connect to Azure subscription: Customer doesn't have the privilege to see the cost

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    Article Summary

    Issue

    If your Azure environment is managed by an MSP participating in a CSP agreement with Microsoft, then cost information will never be passed down to the Subscription tier and we are unable to represent it.

    Connecting to the Azure subscription in Real-Time DX fails with the following error:

    Customer does not have the privilege to see the cost

    image.png

    Workaroud

    You can apply the following workaround by setting a registry key and value on the data collector.

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\Azure Data Collection
    Value: EnableCostQueries
    Type: DWORD
    Value Data: 0

    Restart the ControlUp Agent on the data collector to apply the changes.

    Please note that this workaround disables cost data collection. All cost metrics display as N/A when you use this workaround.


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