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    Can't connect to Azure subscription: Customer doesn't have the privilege to see the cost
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      Contents

      Can't connect to Azure subscription: Customer doesn't have the privilege to see the cost

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        Article summary

        Issue

        If your Azure environment is managed by an MSP participating in a CSP agreement with Microsoft, then cost information will never be passed down to the Subscription tier and we are unable to represent it.

        Connecting to the Azure subscription in Real-Time DX fails with the following error:

        Customer does not have the privilege to see the cost

        image.png

        Workaroud

        You can apply the following workaround by setting a registry key and value on the data collector.

        Key: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\Azure Data Collection
        Relevant Value: EnableCostQueries
        Type: DWORD
        Possible Data Value: 0

        Restart the ControlUp Agent on the data collector to apply the changes.

        Please note that this workaround disables cost data collection. All cost metrics display as N/A when you use this workaround.

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