Can't connect to Azure subscription: Customer doesn't have the privilege to see the cost
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    Can't connect to Azure subscription: Customer doesn't have the privilege to see the cost

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    Article summary

    Issue

    If your Azure environment is managed by an MSP participating in a CSP agreement with Microsoft, then cost information will never be passed down to the Subscription tier and the Real-Time DX Console is unable to represent it.

    Connecting to the Azure subscription in Real-Time DX fails with the following error:

    Customer does not have the privilege to see the cost

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    Solution

    You can disable cost data collection by applying the following registry settings on the data collector:

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\Azure Data Collection
    Value: EnableCostQueries
    Data Type: DWORD
    Data Value: 0

    Restart the ControlUp Agent on the data collector to apply the changes.

    Note that this solution disables cost data collection, and all cost metrics will display as N/A.


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