ControlUp On-Premises Installation: Log Files

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Introduction

During the installation of the ControlUp On-Premises (COP) server, two important log files are written to the %APPDATA%\Local\Temp folder on the COP server:

  • ControlUp Server_Timestamp.log

  • ControlUp Server_Timestamp_001_Setup.msi.log

 %APPDATA%\Local\Temp folder on the COP server showing the log files for ControlUp Server

ControlUp Server Log

If you want to install a secondary COP node, this log file is important. When you install a failover node, you need to provide the same details (and license) as during the installation of the primary COP server.

You might not remember which data you provided during the installation of the primary COP server, therefore, you should save this log file to a secure location. See the  overview below of variables used to configure the license.
configure a license screen

Logged Information

Only non-sensitive information is written to the log files. This means that no passwords are written to the log files.

Variables

The table below provides an overview of variables used during the COP Server installation.

Variable Name

Description

Example

ACTIVITY_FOLDER

Folder path for the IOP activity files

C:\ActivityFiles

BACKUPZIP_FOLDER

Folder path for the backup of IOP activity files

C:\Backups

INSTALLIOP

Indicates if IOP was configured

1

INSTALLSOLVE

Indicates if SOP was configured

1

IOP_PORT

Port number of the IOP web interface

443

IOP_SERVER

FQDN or IP address of the IOP server

iopmachine.AD2012.LOC

LDS_USERS_GROUP

AD user group with all users that are allowed to use ControlUp

AD2012.LOC\Domain Users

LICENSE_EMAIL

Email address of the ControlUp organization owner

john.doe@testorg.org

LICENSE_FILE_PATH

Path of the On-premises license file

C:\Smart-X\PrivateCloudLicense\PrivateCloudLicenseFile.xml

LICENSE_FIRST_NAME

First name of the ControlUp organization owner

John

LICENSE_LAST_NAME

Last name of the ControlUp organization owner

Doe

LICENSE_ORG_NAME

ControlUp organization name

Test Organization

SERVICE_USERNAME

AD user that runs the ControlUp backend service

AD2012\Administrator

SMTP_ANONYMOUS

Was the Connect Anonymously checkbox selected?

1

SMTP_PORT

Port number of the SMTP server

25

SMTP_SENDER

Sender email address

alertsender@testorg.com

SMTP_USERNAME

SMTP user name

SMTP_User

SOLVE_PORT

Port number of the SOP web interface

443

SOLVE_SERVER

FQDN or IP address of the SOP server

sopserver.AD2012.LOC

SQL_AUTH

Authentication for SQL Server (Windows Authentication / SQL user)

1 (IntegratedSecurity = True)

SQL_CERTIFICATE_FILE_PATH

Path of the selected SQL Server certificate

C:\Certificates\SQL\Cert.

SQL_DBNAME

SQL database name for production mode installation

ControlUpDB

SQL_SERVER

Name of the SQL Server instance

SQL_SERVER

SQL_SERVER_ENCRYPT

Was the Encrypt DB Connection option selected?

1

SQL_SERVER_SKIP_DB_VALIDATIONS

Was the Skip DB validations option selected?

0

SQL_SERVER_UPGRADE_DB_BY_FORCE_IF_FOUND

Was the Upgrade DB if found option selected?

1

SQL_TRUST_SERVER_SECURITY

Was the Trust Server Certificate option selected?

0

SQL_USERNAME

Username for the production mode SQL Server

AD2012\SQLAdmin

ControlUp Server Setup Log

The installation log file shows information about the progress of the various components installed during the COP Server installation. The log file indicates if any installation issues occurred. If the installation was successful, the log entry "Installation completed successfully" is displayed.
 installation log file with entry Installation completed successfully displayed