The following article provides an overview of cloud endpoint locations used by ControlUp. It doesn't include all of the communication requirements to deploy each product of the ControlUp platform.
For a complete list of the communication ports that are required to deploy ControlUp, visit the following articles according to product:
- ControlUp for VDI Communication Ports (US Region)
- ControlUp for VDI Communication Ports (EU Region)
- Remote Clients Communication Requirements
- ControlUp for Desktops Prerequisites
- Synthetic Monitoring Communication Requirements
IP Allowlist
Note that if you are using IP allowlisting on your firewall, it is important to regularly update your allowlist with the latest IP addresses of our services.
ControlUp DEX Platform Access
| Host Name | IP | Cloud Service | Cloud Service Region | Service |
|---|---|---|---|---|
| app.controlup.com | 20.168.200.122 | Azure | US | DEX Web Console & license server |
| app.controlup.com | 20.4.63.242 | Azure | Europe | DEX Web Console & license server |
| app.controlup.com | 20.220.227.160 | Azure | Canada | DEX Web Console & license server |
ControlUp for VDI
| Host Name | IP | Cloud Service | Cloud Service Region | Service |
|---|---|---|---|---|
| fe1.controlup.com fe3.controlup.com |
52.31.169.19 52.31.158.49 |
AWS | Europe (Ireland) | Real-Time DX login services |
| fe2.controlup.com fe4.controlup.com |
52.22.91.133 52.23.86.15 |
AWS | US East (N. Virginia) | Real-Time DX login services |
| rt-app.controlup.com | 18.200.38.56 52.212.202.250 |
AWS | Europe (Ireland) | Real-Time DX configuration services |
| rt-app.controlup.com | 34.195.43.52 54.86.39.124 |
AWS | US East (N. Virginia) | Real-Time DX configuration services |
| rt-app-us.controlup.com | 34.196.100.225 52.4.16.92 |
AWS | US East (N. Virginia) | Real-Time DX configuration services |
| rt-app-eu-central-1.controlup.com | 3.73.8.16 18.192.200.97 |
AWS | Europe (Frankfurt) | Real-Time DX configuration services |
| rt-app-eu.controlup.com | 3.73.8.16 18.192.200.97 |
AWS | Europe (Frankfurt) | Real-Time DX configuration services |
| monitor-receiver-azure-eastus-prod.controlup.com | 20.168.200.122 | Azure | US East | Report and historical data uploads US and rest of world |
| monitor-receiver-azure-westeurope-prod.controlup.com | 20.4.63.242 | Azure | Europe | Report and historical data uploads EU only |
| monitor-receiver-azure-canadacentral-prod.controlup.com | 20.220.227.160 | Azure | Canada | Report and historical data uploads Canada only |
| cu-ca-us.controlup.com | Dynamic IPs | AWS | US East (N. Virginia) | Real-Time DX Centralized Auditing services |
| cu-ca-eu.controlup.com | Dynamic IPs | AWS | Europe (Ireland) | Real-Time DX Centralized Auditing services |
| mp.controlup.com | 54.145.10.60 3.229.60.149 50.19.173.115 |
AWS | US East (N. Virginia) | Real-Time DX <> Solve query engine |
| app.controlup.com | 20.168.200.122 | Azure | US | Real-Time DX login services |
| app.controlup.com | 20.4.63.242 | Azure | Europe | Real-Time DX login services |
| app.controlup.com | 20.220.227.160 | Azure | Canada | Real-Time DX login services |
| solve.controlup.com | Geo-based:
|
AWS | US East (N. Virginia) | Solve Web Console |
| insights-hec.controlup.com | Dynamic IPs | AWS | US East (N. Virginia) | HTTP Event Collector (HEC) Endpoint - telemetry data from ControlUp Monitors |
| insights.controlup.com | Dynamic IPs | AWS | US East (N. Virginia) | Web Console |
| --- | 3.69.222.61 3.120.161.2 3.70.55.18 |
AWS | Europe (Frankfurt) | Network Load Balancer for GDPR Frontend services |
ControlUp for Desktops
| Host Name | Cloud Service | Used for |
|---|---|---|
| [tenant].sip.controlup.com | Azure | WSS (secure websocket) connection to the tenant is required for Remote Control, Remote Shadow, and Remote Shell. |
| edgedx-functions.azurewebsites.net | Azure | First-time registration of your ControlUp tenant |
| downloads.sip.controlup.com | Azure | Agent downloads |
| maps.google.com | Google Cloud | Display geolocation |
Cloud Locations Used by ControlUp for Desktops
ControlUp for Desktops hosts in the following Azure locations
- US East (Virginia)
- Central US (Iowa)
- Canada Central (Toronto)
- Germany North (Berlin)
- West Europe (Amsterdam)
- Sweden Central (Galve)
- France Central (Paris)
- Switzerland North (Zurich)
- UAE North (Dubai)
- Central India (Pune)
Synthetic Monitoring (formerly Scoutbees)
This section provides an overview of all external connections used by Synthetic Monitoring.
Synthetic Monitoring Endpoints
These endpoints are used by Synthetic Monitoring. Make sure you have enabled them via TCP port 443 (HTTPS).
US Region
- app.scoutbees.io
- api.scoutbees.io
- ws.scoutbees.io
EU Region
- app.eu.scoutbees.io
- api.eu.scoutbees.io
- ws.eu.scoutbees.io
IP Addresses used for Alerts
Alert notifications are sent from the following IP addresses:
- US Region: 54.227.226.171
- EU Region: 18.156.103.107
Cloud Locations Used by Synthetic Monitoring
| Cloud Hive Location | Hive Name (API) | IP Addresses |
|---|---|---|
| EU (Frankfurt) | eu-central-1 | 3.68.42.249 18.192.246.141 18.196.71.73 18.193.253.189 |
| EU (Poland) | polandcentral | 20.215.247.157 20.215.246.233 20.215.250.96 |
| US East (North Virginia) | us-east-1 | 44.195.57.11 3.211.41.46 18.210.30.146 54.172.165.102 |
| Asia (Sydney) | ap-southeast-2 | 54.79.113.123 3.106.81.135 13.55.189.163 54.253.81.89 |
| Nordics (Oslo) | norwayeast | 51.107.209.81 51.107.209.179 51.107.209.219 |
| Asia East (Hong Kong) | eastasia | 20.239.181.137 20.239.88.186 20.239.92.50 |
| US West (Seattle) | westus2 | 20.80.190.2 20.80.190.50 20.80.191.31 |
| South India (Chennai) | southindia | 20.235.18.189 20.235.20.227 20.235.21.126 |
| UK (London) | eu-west-2 | 3.11.161.196 3.11.54.111 3.8.248.71 |
| Africa (Cape Town) | af-south-1 | 13.245.225.69 13.245.215.5 13.244.81.204 |
| South Central US (Texas) | southcentralus | 20.165.26.222 20.165.27.71 20.225.142.48 |
| Canada (Montreal) | ca-central-1 | 52.60.246.48 99.79.25.255 52.60.233.242 |
| Brazil (Sao Paulo) | sa-east-1 | 18.228.84.68 18.230.52.221 18.230.53.130 |