Remote DX Overview and Client Metrics
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    Remote DX Overview and Client Metrics

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    Article summary

    Use Remote DX to monitor metrics such as CPU usage and WiFi signal strength from client devices that are logged into your virtual environment. Remote DX gives you visibility of your employees' client devices regardless of where they work or what type of workspace they use.

    Remote DX supports Citrix, VMware, and Microsoft Azure. For full details on supported client operating systems for each platform, visit the Remote DX Support Matrix.

    Requirements

    To collect client metrics from Remote DX,

    • The client device must have the Remote DX plugin for the client OS and virtualization platform installed.
    • The Citrix, VMware, or AVD machine to which the client device connects must have the ControlUp Agent installed.

    Install the Remote DX Plugin

    learn how to install the Remote DX plugin for:

    Collected Client Device Metrics

    When a client device with the Remote DX plugin connects to a Citrix, VMware Horizon or AVD machine with the ControlUp Agent installed, the following client device metrics are collected.

    Metric NameDescriptionNote
    Client CPU New in 8.8The CPU utilization of the client device connected to the session
    Client Inactive TimeEUC client's inactive time while the client device is connected to the session
    Client Local TimeTime on the remote client of the VM
    Client Location New in 8.8The geographical location of the client device connected to the session based on the public IPClient devices need to access https://fabric.controlup.com
    Client NIC NameThe NIC name of the client device connected to the session
    Client NIC SpeedThe NIC speed of the client device connected to the session
    Client NIC TypeNIC type of the client device connected to the session
    Client OS NameThe OS type of the client device connected to the session
    Client OS VersionThe OS Version of the client device connected to the session
    Client Packet LossPercentage of network packet loss on the client device connected to the session
    Client Public IPThe public IP Address of the client device connected to the session
    Internet LatencyLatency between the client device connected to the session and the Google DNS servers
    ISP Latency New in 8.8Latency between the client device connected to the session and closest ISP routerClient devices need to access https://fabric.controlup.com
    ISP Name New in 8.8ISP NameClient devices need to access https://fabric.controlup.com
    LAN LatencyLatency between the client device connected to the session and the local router
    Local Router IPClient device's local router IP while connected to the session
    Remote DX Version New in 8.8The Remote DX client version installed on the client device connected to the session
    Total Session LatencyTotal session latency from the client device calculated from the second callback
    WiFi AuthenticationAuthentication type used to connect to the wireless network by the client device connected to the session
    WiFi BSSIDMAC address of the access point to which the client device is currently connected
    WiFi ChannelAccess point channel of the client device connected to the session
    WiFi Radio TypeRadio protocol/type of the wireless network used by the client device connected to the session
    WiFi SignalWiFi signal strength of the client device connected to the session measured in dBm displayed in percentage
    WiFi SSIDName of the connected wireless network used by the client device connected to the session

    Client Device Score

    The Client Device Score is a colored Score metric that is displayed with a icon.
    image.png

    The Client Device Score metric indicates the connectivity performance of a device, exhibiting the lowest value among the following metrics:

    • Client WiFi Signal
    • LAN Latency
    • Total Session Latency
    • Internet Latency
    • Client CPU
    • ISP Latency

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