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    Remote DX Overview and Client Metrics
    • 04 Mar 2025
    • 3 Minutes to read
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    Remote DX Overview and Client Metrics

    • Updated on 04 Mar 2025
    • 3 Minutes to read
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    Article summary

    Use Remote DX to monitor metrics such as CPU usage and WiFi signal strength from client devices that are logged into your virtual environment. Remote DX gives you visibility of user client devices regardless of where they work or what type of workspace they use.

    Client metrics are collected by the Remote DX plugin when the client has an active session on an AVD, Citrix, or Omnissa Horizon (formerly VMware Horizon) machine with the ControlUp Agent installed. The Remote DX plugin sends data to the ControlUp Agent, which can then be viewed in the ControlUp interface. For full details on supported client operating systems for each platform, visit the Remote DX Support Matrix.

    Requirements

    The client device must have:

    • The relevant Remote DX plugin for the client OS and virtualization platform.
    • Access to the internet latency IP/DNS target to test the device's latency. The default latency target for all operating systems is 8.8.8.8. When installing the Windows plugin, you can set a custom latency target.
    • Access to https://fabric.controlup.com to collect client location and ISP data.

    The virtual machine must have:

    Data Flow

    The following diagram shows the data flow for Remote DX with the different ControlUp components:
    RemoteClientsFlowDiagra

    Install the Remote DX Plugin

    Learn how to install the Remote DX plugin for:

    Collected Client Device Metrics

    Metric NameDescriptionNote
    Client CPU The CPU utilization of the client device connected to the session
    Client Inactive TimeEUC client's inactive time while the client device is connected to the session
    Client Local TimeTime on the remote client of the VM
    Client Location The geographical location of the client device connected to the session based on the public IPClient devices need access to https://fabric.controlup.com
    Client NIC NameThe NIC name of the client device connected to the session
    Client NIC SpeedThe NIC speed of the client device connected to the session
    Client NIC TypeNIC type of the client device connected to the session
    Client OS NameThe OS type of the client device connected to the session
    Client OS VersionThe OS Version of the client device connected to the session
    Client Packet LossPercentage of network packet loss on the client device connected to the session
    Client Public IPThe public IP Address of the client device connected to the session
    Internet LatencyLatency between the client device connected to the session and the internet latency target.The default latency target for all operating systems is 8.8.8.8. When installing the Windows plugin, you can set a custom latency target.
    ISP Latency Latency between the client device connected to the session and closest ISP routerClient devices need access to https://fabric.controlup.com
    ISP Name ISP NameClient devices need access to https://fabric.controlup.com
    LAN LatencyLatency between the client device connected to the session and the local router
    Local Router IPClient device's local router IP while connected to the session
    Remote DX Version The Remote DX client version installed on the client device connected to the session
    Total Session LatencyTotal session latency from the client device calculated from the second callback
    WiFi AuthenticationAuthentication type used to connect to the wireless network by the client device connected to the session
    WiFi BSSIDMAC address of the access point to which the client device is currently connected
    WiFi ChannelAccess point channel of the client device connected to the session
    WiFi Radio TypeRadio protocol/type of the wireless network used by the client device connected to the session
    WiFi SignalWiFi signal strength of the client device connected to the session measured in dBm displayed in percentage
    WiFi SSIDName of the connected wireless network used by the client device connected to the session

    Client Device Score

    In the Real-Time DX Console, the Client Device Score metric is displayed with a colored icon:
    image.png

    Client Device Score indicates the connectivity performance of a device, displaying the lowest value among the following metrics:

    • Client WiFi Signal
    • LAN Latency
    • Total Session Latency
    • Internet Latency
    • Client CPU
    • ISP Latency
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