Welcome to Scoutbees
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Welcome to Scoutbees

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  • PDF

Scoutbees is a SaaS application that can proactively monitor the availability and health of your corporate resources and reduce downtime. It can monitor published resources through an EUC gateway such as Citrix Virtual Apps and Desktops or VMware Horizon, network resources such as those that can be delivered as a web service, API, or website, and cloud applications such as Microsoft Exchange and Azure AD.

There are two main concepts to get familiar with:

  • Scouts
  • Hives

Scouts are the proactive tests that you configure to monitor the availability and health of various applications and services. They send data as they test the resource.

Hives are the locations from which the Scouts (tests) are initiated. You can choose from our own managed Cloud Hive locations to test publicly available applications or you can host your own Custom Hive in any location in your network.

  • Cloud Hives are hosted and managed by us and can be used to initiate a test of publicly available applications, services and hosts, such as VPN gateway, public websites and APIs, public DNS servers, and more.
  • Custom Hives are distributed executables that encapsulate a Hive's capabilites, and can be used to initiate a test of internal applications, services, and hosts, such as internal websites, internal servers and more.

Dashboard and Alerts

Once a Scout has been initiated for a test, it sends the metric-based data to be processed for visualization, proactive analytics, and alerts. You can see the data relating to the success or failure of the tested connections for each Scout on the dashboard. You can set up alerts for each Scout to be notified based on the conditions that you specify.

Basic Steps Overview

1 - Create Scouts

Click Create Scout from the dashboard to open the Add New Scout window. Select the Scout type based on what you want to test.

  • EUC Scouts tests the availability and health of EUC published resources.
  • Network Scouts performs general network tests.
  • Application Scouts tests applications.

2 - Select Hive

You select from the two different types of Hives:

  • Cloud Hives are already set up in the Scoutbees environment and can test publicly available gateways.
    • There are 3 different global locations you can choose from: US, Europe, & Asia.
    • Since we manage the cloud Hives, there is no set up required for you!
  • Custom Hives enable you to create Scouts that test internal applications, hosts, and services that aren't accessible by the Cloud Hives.
    • You must have already created a Custom Hive for it to appear as an option. For details, see Installing Custom Hives.

3 - Select the Type of Test

Create Scouts to simulate accessing EUC resources by selecting from the Gateway type dropdown list. Read Configuring EUC Scouts to learn more.

  • Citrix Virtual Apps and Desktops- Netscaler Gateway
  • Citrix Cloud Gateways
  • Citrix Virtual Apps and Desktops - Storefront (this scout can only be run from a Custom Hive)
  • VMware Horizon Connection Server/UAG
  • VMware Workspace One
  • VMware Security Server

Create Scouts to simulate accessing Network resources and perform the following tests:

  • Ping. Tests the availability and the packet round-trip time from the Scout’s origination point to the chosen resource.
  • Traceroute. Tests the available routes taken by packets across an IP network to reach the destination.
  • DNS Lookup. Tests both the availability and health of DNS servers, and whether the response of a query for a domain in question brings back the desired result.
  • HTTP/S. Tests multiple parameters related to website and web services connectivity.
  • Site Load. Tests the loading of a website, providing comprehensive statistics about what content was loaded, and the loading durations.

Create Scouts to test the following Applications, or perform a shell command.

4 - Create Alerts

Monitoring your application and services availability wouldn't be complete without the ability to know when issues occur. Scoutbees gives you the ability to create alert and notification policies to actively notify you or your team about these issues. You can create an alert on each Scout you create.

An alert policy consists of one or more conditions that are joined together with AND or OR statements. Once these conditions have been met for a specified number of subsequent tests, and from the specified hives, an alert will be sent to notify you of the issue. Alert policies can be integrated with Microsoft Teams and Service now, and trigger webhooks.

For details, see Alert Policies.

5 - View Results on the Dashboard

Once your Scouts are set up and collecting synthetic monitoring data, you can view the metrics on the Scoutbees dashboard. You can:

  • View Scouts according to the selected Scout Type and time period.
  • Apply filters to adjust which Scouts are displayed.
  • Open a specific Scout to view additional details.
  • Edit Scouts and alert policies.

For details, see Views, Details and Filtering.

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