ControlUp On-Premises Versions

  • Published on Jan 1, 2026
  • 12 minute(s) read
Prev Next

8.8 MR2

Real-Time DX (COP)

Bug Fixes

  • 198244: Centralized Auditing in the COP Console sends reporting data to the SysLog server.

  • 203473: The organization name is validated during COP installation.

  • 211434: When you run CPU throttling actions from a ControlUp Monitor, they sync with the Console.

  • 217035: Machines running the cuAgent.exe process no longer consume high CPU.

  • 217794: When a trigger fires for a ControlUp Agent connected to a Monitor that isn’t also monitoring the Agent on which the script is running, the script executes.

  • 218747: The Avg. App Load Time displays properly for Microsoft Teams in the Console.

  • 219936: The monitor binaries file cuMonitor.exe is now signed.

  • 224755: COP connects successfully to XenServer 8.2 Hypervisor.

Known Issue

267244: Network usage data isn’t available if you use Remote Clients (formerly Remote DX) on machines running Windows in a non-United States English language.

Solve On-Premises (SOP)

Bug Fixes

  • 207374: SOP deployment successfully builds Docker containers after upgrading to COP v8.8 MR2.

  • 216034: SAML SSO works on SOP v8.8 MR2.

  • 221453: You can successfully execute actions from SOP.

  • 224297: Expanding Docker containers won’t cause SOP to crash.

Known Issue

  • 255637: If you import more than 270 scripts from an exported XML file, actions stop displaying in SOP. Workaround: To restore actions in SOP, remove approximately 20 scripts from the exported XML file, and then import the scripts.

Insights On-Premises (IOP)

Linux Ubuntu Upgrade

We upgraded the Linux version that IOP uses from Ubuntu 20.04.6 LTS to Ubuntu 22.04.1 LTS to protect from vulnerabilities. Note that this is the final Linux version that IOP will deploy.

Splunk Upgrade

We upgraded the Splunk version that IOP uses from 9.2.1 to 9.2.2 to protect from vulnerabilities.

Bug Fixes

  • 207700: OVA network information successfully populates after upgrading IOP to v8.8 MR2.

  • 209001: New automated reports are successfully submitted.

  • 217099: PDF exports include complete table data.

  • 217100: Automated reports send only a single CSV from the report that you select.

8.8 Maintenance Release

Real-Time DX (COP)

New Features and Capabilities

Multi-Tenant Domain Creation

You can create a secondary domain in addition to your main domain for your tenants to login to the ControlUp Real-Time DX Console by using the main domain credentials. Learn more here.

SQL Database Installation

COP no longer supports SQL Light Mode installation. COP installer only supports Production Mode installation with a pre-installed SQL server. To install, you must provide a predefined SQL database. Learn more here.

Bug Fixes

  • 137299: Duplicate resources aren’t associated with the same machine.

  • 172028: If a managed machine’s performance counter fails, the Control Agent retries to bind after a few seconds.

  • 176424: Machines running Hyperdrive.exe processes no longer consume high CPU when the cuAgentHelper is running.

  • 180795: Virtual Expert settings stay the same for users running the console in different environments.

  • 182056: The registry value “AlternateLogonDurationIndicator” (logon duration timer for alternate indicator) works in version 8.8.

  • 184931: If you configure a “Send a RESTful API request” follow-up action for a trigger, and then click Test, it sends a valid JSON in the API request template body.

  • 185613: If you configure a “Send a RESTful API request” follow-up action for a trigger, it populates all template body variables in the “ListOfColumns” array.

  • 191929: COP Multi-tenancy mode: You can add secondary tenant domain users to Security Policy roles by running a PowerShell command in the primary domain A.

  • 194615: CUAgent.exe no longer keeps increasing RAM utilization until you restart the Agent.

  • 199299: If you initiate a rollback after you upgrade COP, the IIS server remains operational, and the console can login and connect to your configuration.

Known Issue

Organization names can contain only upper and lowercase letters, numbers and hyphens. They must not contain any other characters. While the organization name can be created, the validation of the organization may fail in the future, particularly when the license is validated.

Solve On-Premises (SOP)

New Features and Capabilities

Photon OS Security Update

We upgraded the Photon OS that SOP supports for Linux from 4.0 to 5.0 to protect from vulnerabilities. The SOP server requires vSphere version 7.0.3 or higher for hypervisor compatibility. Learn more here.

Bug Fixes

  • 141768: When you deploy the latest OVA file for the SOP appliance, the FQDN is no longer modified.

  • 143177: Importing a SOP configuration backup no longer causes SOP to crash.

  • 185721: The AVD Available Sessions metric in the Host Pools topology drilldown shows the correct value.

  • 186318: You can successfully execute notification actions from SOP.

  • 188481: You can successfully download grids you export from the topology.

  • 191938: SOP runs continuously without stopping intermittently when you use COP MSP mode.

Insights On-Premises (IOP)

New Features and Capabilities

Photon OS Security Update

We upgraded the Photon OS that IOP supports for Linux from 4.0 to 5.0 to protect from vulnerabilities. The SOP server requires vSphere version 7.0.3 or higher for hypervisor compatibility. Learn more here.

Splunk Upgrade

We upgraded the Splunk version that IOP uses from 9.0.4 to 9.2.1 to protect from vulnerabilities.

Bug Fixes

  • 180340: You can successfully export PDFs.

  • 186977: The footer no longer covers the bottom section of reports.

  • 189324: After you upgrade IOP, you no longer receive an error message when you load custom reports.

  • 192670: IOP exports PDF reports showing complete data.

  • 194609: The Folder dropdown menu populates properly in the Sessions Count and Computer Trends dashboards.

8.8

Released: Oct 23, 2023

Real-Time DX (COP)

New Features and Capabilities

Features & Integrations from 8.8              

COP 8.8 includes all features and integrations that were introduced in our 8.8 Hybrid Cloud version. Refer to the release notes to see the comprehensive list of included features.

Network Drives Monitoring

By clicking the Detailed Network Drives info preset, you can monitor and manage Windows network drives. Learn more here.  

Support for Azure Government

Added built-in support for Azure government cloud.

How to Upgrade

Read the Upgrade instructions to learn how to upgrade your current COP version to 8.8.

Bug Fixes

  • 152948: Opening the Discovery panel in SOP throws a “Currently, there is no data available” error message when CPU consumption of the monitor is high.

  • 152649: cuAgentHelper – No Logical Disk display for console session.

  • 152930: Network drives are not displayed when a session to the console machine is reconnected.

  • 153041: Incidents pane in the console cannot connect to the database.

  • 153053: The following IOP reports have no data:

    • Citrix NetScaler Load Balancing

    • Citrix NetScaler Gateway

    • Published Application Instances

    • Citrix License Usage

    • Monitor Details

  • 153066: COP Console: troubleshooting link doesn’t work when there is an “Error connecting to the database“.

  • 153081: Network drives are displayed when a session is logged out.

  • 140915: User session logon triggers fire twice.

General Known Issues & Limitations

  • The COP server and servers running the Real-Time Console need to have a digital certificate DigiCert Trusted G4 (RSA default) installed

    Note: This certificate should be present if you perform the latest Windows update.

  • Installing COP in failover mode is not supported for upgrades. To install COP with high availability, you need to perform a fresh installation of the COP server.

Solve On-Premises (SOP)

New Features and Capabilities

Solve Actions

  • Screenshot without user approval: You can perform this action directly from Solve to capture a screenshot of a user’s session or process to be displayed in Solve. Take multiple screenshots from different sessions and view them all together in the same window.For the current phase of this feature, you can perform this action only without a user’s approval. Future phases will include being able to notify a user and getting a user’s approval depending on your organization’s security policy.

  • Resize screenshots of a user session: When you run the Solve Action to take a screenshot of a user’s session, you can now increase the size of the window to better view the user’s screen. To learn about running actions in Solve, see here.

  • Disable Process Execution: Perform this action on a machine to block a process from being executed on that machine. The process is blocked until you enable it again with Enable Process Execution.

  • Enable Process Execution: Perform this action on a machine to unblock processes that were previously blocked with the Disable Process Execution action.

  • Flush DNS: Perform this action on a machine to clear the DNS client cache on the machine.

  • Perform Actions from Citrix Machine/Session Drilldown: Perform actions from a Citrix machine or user session drilldown where the Real-Time grid becomes additional Citrix information. Access the actions menu at the top-left of the machine or session details.

  • New Solve Actions for NetScaler management are now available:

    • Disable Gateway – Disable the NetScaler Gateway

    • Disable Load Balancer – Disable the NetScaler Load Balancer

    • Enable Gateway – Enable NetScaler Gateway

    • Enable Load Balancer – Enable NetScaler Load Balancer

  • Updated Actions Menu: The list of available actions in the Solve Actions menu (when you right-click on a target in the grid) is now filtered based on the state of the target. For example, the Enable connection server is not displayed if the connection server is already enabled. This filtering applies only to built-in actions.

  • Enable/Disable Maintenance Mode: You can perform this action currently only on Hosts. You can enable assigning Maintenance Mode to host machines while they are being maintained and may not be available. This can also be disabled from a Solve Action.

  • Set Process Priority: You can change the base priority of the selected process directly from Solve via this action.

  • Set Process Affinity: Use the Set Process Affinity action on a process in Solve to set which processors are allowed to run the process. The action is located under the Process Management category.

  • Many additional actions are available in Solve if you upgrade the Real-Time Console to version 8.8. To see the new actions, click here.

Navigation

  • Discovery – Select All Per Page: In the Discovery grid, there’s a new checkbox in the column headings of the grid. This checkbox enables you to select all items appearing in the page view, or clear all items from a selection. This is particularly useful for running Solve Actions.

  • Navigation and Drill Down Improvements: We’ve made multiple improvements that make it easier for you to investigate in Solve:

    • Back from Grid Drill Down – When you drill down into an object on the real-time grid and then exit the drilldown, you are returned to the same grid view you were on before you drilled down. You will be on the same preset, with any column sorting and filtering you previously applied.

    • Back from Dashboard Widget Drill Down – When you drill down into a widget from a dashboard and then exit the drilldown, you are returned to the same dashboard you were viewing before you drilled down.

    • Drill Down into Child Entities – When you drill down into an entity in the real-time grid by clicking on its name, you now immediately see the children of that entity. For example, drilling down into a machine displays the user sessions on the machine.

    • EUC Topology Drill Down – We added colored visualizations to the EUC topology drilldowns that display data in lists (instead of a grid) so that you can quickly identify whether a metric is in a good or bad state.

  • EUC Site Selector: The EUC Site Selector label in the Discovery page topology now more clearly says Citrix Sites and Horizon Sites.

  • Share Presets: You can now share a custom Discovery grid or Report grid Preset with your colleagues if you have Manage Solve permissions. There is a new menu similar to custom dashboards where you can share, duplicate, delete, or remove the share. To learn about creating and sharing Presets, visit Share Presets.

  • Overview Toggle Switcher: When you drill down from the real-time grid, you can now use the Overview button to switch between presenting data in the default grid view or the new list view. The Overview button is displayed on the left side of the grid view after you drill down.

  • Drilldown from stress level indicator: When you hover over the Stress Level column to see the metrics contributing to the stress level, you can now drill down into each contributing metric to see more relevant information.

Accessibility

  • IP Restrictions: You can now use the Disable/Enable switch to control your Solve environment’s accessibility quicker and more efficiently.

  • Enable/Disable Connection Server: You can enable or disable a connection from a machine to the server to which it’s currently connected.

  • Partial support for Safari: While it is not fully supported, you can now use Safari to access Solve. Some features might not work correctly, and we recommend you use a supported browser (Microsoft Edge or Google Chrome).

Azure Integration

  • Microsoft Azure Virtual Desktop Integration: You can now monitor, manage and remediate your AVD environment using:

    • Large set of AVD metrics including real-time metrics for host pools, session hosts, workspace, application groups, etc.

    • New AVD drilldowns in Solve for user-friendly navigation.

    • AVD Built-in Actions

Widgets

  • Default Widget Layout: For reports that include multiple widgets such as trend reports, you can decide whether to display those widgets as a grid or as one widget per line.

  • Custom Dashboard Enhancements:

    • Resizable Widgets – You now have more flexibility in resizing the widgets in custom dashboards and in the default dashboards. For example, widgets with a single metric can now be resized to a relatively small size to fit the content of the widget and enable viewing more widgets simultaneously.

    • Modified Widget Creation – You can now select the type of visualization you want for your custom widget later in the widget-creation process. First you select the type of resource you want displayed and then the metric. The visualization options are determined by these selections. This way you can first decide what to monitor and then how you want to display that metric in the widget you are creating.

    • ControlUp Processes Excluded from Top 5 Widget Metrics – To more accurately reflect your organization’s highest metrics, the following ControlUp processes are now excluded from widgets that display “Top 5” metrics:

      • cuMonitor.exe

      • cuAgent.exe

      • ControlUpConsole.exe

      • cuAgentHelper.exe

For details on creating your own dashboard and widgets, and using these new features, see here.

  • Improved Export to PDF: You can now export to PDF the graph section of reports that present both graph widgets and grid metrics. When you export to PDF, only the graph widget section is exported. To export grid metrics, use the Export to CSV option. Previously, it was possible to export reports that presented only graph widgets.

  • Drilldown into custom widgets: You can now drill down to the Discovery grid from a custom widget. We updated the widget creation dialog to make it easier to use, and allow you to set the drilldown location with Drill Down To.

  • FSLogix Integration: Use new FSLogix metrics and dashboards to monitor and manage FSLogix containers. Learn how to use the FSLogix integration here.

  • Total Machines Widget: The Running VM Count widget is now called the Total Machines widget to more accurately reflect the metric displayed. This widget appears:

  • In the default dashboard view. When you click this widget, you drill down to the topology view with Machines (All) selected to display the total number of machines that exist in your organization with a dropdown menu to machine type.

  • In the Discovery View default widgets, displayed above the grid.

Insights On-Premises (IOP)

New Features and Capabilities

Splunk Upgrade

We upgraded the Splunk version that IOP uses from 8.2.2 to 9.0.4 to protect from vulnerabilities.

License Usage Report

We added the License Usage Report button under the Licenses tab to open the license usage report in Splunk. Learn more here.

Bug fixes

  • Bug 94021: ZD: Ticket ID:36020 – IOP v8.5 Out of space.

  • Bug 106892: IOP 8.6 | The “less than 10%” alert is not triggered.