Current Month (September 2026)

Insights is now in beta (Sep 16)

Feature access

Gradual rollout: This beta feature is being gradually rolled out to applicable users with a ControlUp ONE Platform or ControlUp for Desktops Advanced license. If you don’t see it yet, stay tuned!

Permission required: Using this feature requires user permissions located under the Insights permission category. They are included only in the default Admin role. You’ll have to update your custom roles to include access to Insights.

Insights is the newest feature in ControlUp's Pulse AI platform, marking a major leap from device data visibility to actionable system-level insights. It proactively analyzes your data to find issues and patterns in your environment that deserve your attention, complete with the context you need to act on them. Start each morning by checking for new insights, and you’ll stay on top of new issues before they turn into tickets.

Insights can tell you things like:

• A newly deployed application version is crashing or causing high resource consumption.

• A new driver is causing BSODs.

• A department's Adobe Creative Cloud licenses are going unused.

• Employees are starting to use new apps that have to be reviewed by IT.

If you’re reviewing an insight and you need more information or help fixing the problem, you can click Investigate with AI to jump straight into an AI Assistant conversation pre-loaded with the insight's full context.

To view Insights, go to Events > Insights.

New Audit Log Dashboard (Sep 8)

The new Audit Log dashboard lets you visualize Remote Control activity, script execution, and other events using Audit Log data. Find the new dashboard in the Dashboard Gallery.

New Citrix Connection Failures Dashboard (Sep 8)

The new Citrix Connection Failures dashboard gives you a clearer view of connection failures, including trends and impacted users and machines, failure categories and delivery groups, VDA versions and client devices, and detailed event logs to help identify recurring issues and root causes. Find the new dashboard in the Dashboard Gallery.

Bug Fixes & Improvements (Sep 8)

• Fixed the Scripting & Automation dashboard in the Gallery.

• Improved handling of missing tenant-mapped fields in dashboard queries.

• Added the missing Console User display name global filter.

• Fixed the Dashboard Gallery search so the search field stays focused while typing.

• Fixed the Row Number widget setting to correctly represent row count.

• Added Widget Table Row Limits & Pagination, letting you control how many rows are displayed and navigate through larger result sets.

Windows Agent beta version 2.18.1.9503 (Sep 24)

• Fixed an issue with the ONLYSTARTONBOOT installation flag which caused problems with golden image deployments.

macOS Agent version 2.18.3.4102 (Sep 20)

macOS 27 is not fully tested yet

This version has not been tested on macOS 27. If you choose to deploy on macOS 27, be aware of the following limitation and workaround:

Manually performing a fresh install of the Agent Manager on a new macOS 27 device does not open the window for you to enter your tenant information and device registration code. To work around this, copy the .pkg installer file out of the .dmg to a local folder first (such as your Desktop) and run it from there.

Requirement for MDM deployments

If you deploy using an MDM, you must deploy new configuration profiles before upgrading to 2.18 or else critical features such as remote control will stop working. Download the latest configuration profiles here.

1. Replace the existing configuration profile RemoteControl.mobileconfig to the latest version.

2. Add the following new configuration profiles:

   1. Background.mobileconfig

   2. WifiMonitorFullDisk.mobileconfig

   3. FileBrowserFullDisk.mobileconfig

3. After adding the profiles above and upgrading your Agents, you can now remove ScreenRecording.mobileconfig as it is no longer used in version 2.18.

If you use our Jamf integration, you can use the redeploy button to push the new configuration profiles but RemoteControl.mobileconfig will not be automatically updated. You must manually download it and upload it to Jamf.

Additional user prompt during remote control

When you upgrade to version 2.18, end users will receive a new user prompt to allow access to ControlUp during remote control file retrieval. You can prevent this by deploying configuration profiles using an MDM tool.

New Features

File Browser

You can now use the file browser to remotely browse and manage files on a user's Mac. You can:

• Download and upload files

• Move, copy, or delete files

• Create folders

Full file browser access requires configuration profiles deployed through MDM tool

The file browser can access TCC-protected folders (such as Desktop, Documents, and Downloads) only on MDM-managed Macs with all the new configuration profiles deployed. If you don’t use an MDM tool, you are unable to access these folders.

Process List

You can now view all active processes on a remote Mac, updated every second.

• Granular metrics: Monitor CPU, Memory, and Disk/Network I/O per process, with Read/Write breakdown available on hover.

• Deep inspection: Drill down into threads, loaded modules, and executable metadata.

• Remediation: Kill frozen or unauthorized processes instantly using the End Process command.

Fixes

Inventory & reporting fixes

• Wi-Fi SSID and BSSID reporting improved - Fixes incorrect SSID/BSSID values being reported.

• Installed applications list - Fixed an issue causing the list of installed applications to appear empty due to a column name mismatch between Mac and Windows schemas. As part of this fix, install dates are recorded under the iso_install_date field in the installed_apps data index (previously installdate).

• Memory usage reporting fixed - Memory usage now correctly reflects what macOS Activity Monitor shows, broken down into Application, Compressed, and Wired components.

• Built-in display serial numbers suppressed - Internal Mac monitor serial numbers (e.g. built-in Retina displays) are no longer reported because macOS always assigns an identical placeholder value for these displays.

• Service list refresh improved - The list of installed services is now updated more frequently.

• Crash reporting added - The agent now captures and reports application crash data in the win_event_log data index. A new platform field identifies the OS platform for the crash.

• UPN detection improved - The agent now collects User Principal Name (UPN) from Directory Services and other applications on the device. This makes employee detection more reliable for the Employees dashboards

• Custom location by IP range fix - Using 0.0.0.0/0 as an IP override range now correctly matches all device IP addresses, so custom location assignments apply as expected.

• Built-in script audit index restored - The builtin_script_audit index is re-enabled, restoring the full script audit trail that was disabled in a prior release. This index contains information about scripts that are built-in to the Agent.

• CPU name reported correctly - Apple M series chips now have their name stored correctly in the hw_cpu_name field.

• Script name reported in device events - When auditing script events in the Device Events view, script events now record the name of the script that was executed.

• Battery charge reporting - Some devices with no battery were displaying 0% charge instead of correctly reporting ‘No Battery’.

Stability & Bug Fixes

• Agent crash fixes - Resolved multiple issues that could cause the Agent to crash.

• Network QoS window no longer appears unexpectedly - Fixed an issue causing a "ControlUp Network QoS" window to appear.

• Launching remote session as active user fixed - Improved reporting of active users to fix an issue launching a remote session as a logged in user.

• App crash reporting fix - Resolved an issue causing app crashes to not display in the Employee dashboards.

• Remote control consent fix - Resolved an issue causing users to be unable to allow the necessary OS settings for remote control.

Employee Sentiment Survey fixes

• Active user detection improved - Fixed an issue that could prevent surveys from appearing.

• Survey interaction tracking improved - Each survey stage (such as received, notified, snoozed, completed) is now recorded in the user_sentiment_visits data index.

• Survey links fixed - Fixed an issue causing links inside surveys to not work correctly.

• Removed zoom on image hover - Removed the hover zoom effect on survey images, which could cause them to appear blurry or distorted.

Search bar for filtering device actions (Sep 8)

When running an action on a device, you can now use the search bar to quickly find the right action instead of scrolling through the full list.

ControlUp for Apps now supports macOS (Sep 21)

ControlUp for Apps now supports macOS, giving you visibility into SaaS and web application usage and experience on Mac devices.

Deploy the ControlUp for Apps module and browser extension to collect data from Google Chrome and Microsoft Edge. The browser extension can be deployed automatically from the official browser web stores or through your MDM solution, such as Jamf or Microsoft Intune.

Requirements: ControlUp for Desktops Agent version 2.18 or higher is required. Platform-specific browser extension deployment requires ControlUp for Apps module version 1.5 or higher. CDN deployment is not supported on macOS.

New Integration Actions (Sep 15)

Added the following actions to existing integrations:

• Amazon EC2: Quarantine Instance

• Jamf Pro: Lock Computer

• Microsoft Entra ID: List BitLocker Recovery Keys and Get BitLocker Recovery Key

• Microsoft Intune: Wipe Device

Improvements and Fixes (Sep 15)

• Moved and restyled the search field in the Templates gallery.

• Fixed an issue where Explain with AI could fail to respond for some workflows.

Improvements and Fixes (Sep 8)

• Improved Loop execution and visibility: Loop failures are now better reflected in the execution view, progress updates has been improved during large Loop runs, and Loop iterations now run sequentially by default to improve stability.

• Improved node configuration and validation: List Scripts filters now show relevant script fields such as name, enabled, and language, and the results-per-page field now validates its maximum value. Also fixed issues that could cause nodes to save without default values, List Devices runs to fail when returning all records and fields, or a node to fail when date/time data is missing.

• Improved workflow execution reliability: Fixed an issue where stuck subflows could block their parent flow.

• Fixed reporting issues: The Device Inventory Report to Email template now correctly attaches the generated Excel report.

New Workflow Templates (Sep 3)

Workflows now includes 23 new templates—prebuilt flows that you can use as a starting point and configure for your environment.

Add Attachments to Outlook Emails (Sep 3)

You can now add attachments to emails sent with the Outlook Send Email node. Upload files directly or use file links from Google Drive and Docs, Dropbox, OneDrive, or SharePoint.

Filter Arrays (Sep 3)

Use the new Filter Array node to return only the items in an array that match the conditions you configure, without building a separate loop to filter the results.

Improvements and Fixes (Sep 3)

• PagerDuty integrations now support account-level API keys in addition to user API keys. When using an account-level API key, provide a user email that is passed with each API call.

• Fixed an issue where Custom Integration body fields could incorrectly send JSON arrays and objects as strings.

• Fixed an issue where the Set Group action could fail when passed multiple device IDs. The action can now apply the selected group to multiple devices in a single step.

See details in the Latest VDI Version release notes.
For previous versions, see ControlUp for VDI (Real-Time DX versions).
For Remote Clients, see Remote Clients Plugins.

Go to the Download Center to get this latest build for the Real-Time DX Console, Agents and Remote Clients.

Need help? Contact your support representative.

We continuously release Cloud and Custom hives. To keep your hives and scouts updated, be sure to use the latest and see what we released here:
Cloud and Custom Hive Release Notes.

Updated Scout Performance Charts (Sep 8)

Scout performance charts across EUC, Infrastructure, and Application Scouts have been updated to make performance trends easier to read and investigate. The new charts provide clearer visualizations while keeping the same underlying metrics and data.