Current Month (August 2026)

Users can now customize their homepage (Aug 12)

Users can now override the organization-wide default homepage with their own personal preference. Under My profile > Preferences > Homepage, choose Select custom and set the page you’d like to land on when you sign in.

Refreshed profile menu (Aug 12)

The menu that opens when you click your profile icon has a new look. You can also now select My profile to manage your personal settings and preferences.

Attach files to an AI Assistant chat (Aug 10)

You can now upload and attach files directly into the AI Assistant chat and have the AI analyze their content as part of the conversation context, making it easier to troubleshoot issues and get more relevant answers.

Attach up to 5 files per message and up to 10 MB per file in the following supported formats:

• Images: .png, .jpg, .jpeg, .gif, .webp

• Diagnostics, data and documents:  .txt, .log, .json, .csv, .pdf

You can drag and drop into the chat, or you can use a file picker. You can also preview and delete files before sending.  Files are securely processed and stored per tenant organization.

ControlUp Tester now supports macOS (Aug 4)

Our network tester and troubleshooting tool now supports macOS (Apple Silicon and Intel). Use this tool to troubleshoot networking problems and validate product configurations.

Agent ONE is now in beta (Aug 2)

Agent ONE is the new way to deploy ControlUp products to your devices. Instead of using a separate Agent for Desktops, VDI, Compliance, etc., Agent ONE gives you a single component to install, and a single console to manage all your ControlUp deployments. Agent ONE is now in beta testing. If you want to try it, contact your ControlUp representative.

Watch the video below to see a demo:

More powerful widget customization (Aug 10)

Widgets now offer richer configuration options, including:

• Trends polarity: You can now select if a trend is positive or negative with a clarifying label indicating the direction.

• Customizable colors and more color options and palettes so you can brand your dashboards to your company colors.

• Table widgets now support up to 500 results!

New WiFi Dashboard (Aug 10)

Monitor WiFi health across your environment with insights into signal strength, latency, connection speed, and the lowest-performing devices and networks. Quickly identify wireless performance issues impacting end-user experience.

Fixes (Aug 10)

• Audit Log Provider - fixed the incorrect pagination metadata

• Dashboard RBAC is now enforced for shared dashboards

• Manager & Department filters are no longer missing from the global filter

Track devices trying to register with an expired or deleted registration code (Aug 18)

The new device_failures data index records an entry when a device tries to register with either an expired or deleted registration code.

• An expired code records an entry with failure_type = ExpiredRegistrationCode

• A deleted code records an entry with failure_type = InvalidRegistrationCode

Use this new data index to ensure that all your deployment resources have been updated to use your latest registration code. You can create an alert or a dashboard based on this data.

Reminder!

Legacy device registration codes are set to expire on August 31. If you haven’t already created a new one, you must do so before that date to continue registering new devices to your organization. Existing device's aren’t affected and don’t require any updates. Learn more.

Enrich browser extension version 2.0.31 (Aug 18)

• Improved the reliability of automatic Work Notes logging in ServiceNow when performing device actions in Enrich.

Increased alert action limit for larger organizations (Aug 10)

The maximum number of devices that can simultaneously trigger the same alert is now calculated dynamically based on your organization's device count, up to a maximum of 500.

macOS Agent Manager version 2.18.3.3986 (Aug 5)

• Reliability improvements to agent registration and token handling.

Employee incidents broken down by type (Aug 4)

On the Employees Overview dashboard, the new Impacted Employees widget now breaks down employee incidents by type:

• App Incidents (crashes, hangs, freezes)

• BSOD Events

• DEX Score Incidents (metric thresholds that have been breached, resulting in an employee’s DEX score being reduced. This excludes app incidents and BSOD events because they are counted separately in the other two types).

Hover over an incident to see a more detailed summary, or click on the App Incidents or BSOD Events count to drill down and see the full details and affected employees.

Scope Alerts to specific device tags (Aug 4)

When creating a static threshold alert, you can now scope which devices are eligible to trigger it. Choose All devices to keep an alert environment-wide, or choose selected tags to limit it to devices with at least one of the specified tags.

Windows Agent version 2.18.0.9502 (Aug 2)

Deploy the new version in your version control settings

If you use the Agent Manager, you can update your version control settings to control which devices receive the latest version.

New Features

Remote Control

Smart consent bypass

When an employee reports an issue and then steps away from their device, getting consent for a remote control session can be a blocker. Smart consent bypass solves this by automatically starting a remote session if the device has been idle and the end user doesn't respond to a consent prompt within a configurable timeout. This feature does not bypass consent requirements when a user is active on their device.

Smart consent bypass is disabled by default. For a remote session to be eligible for smart consent bypass:

• The ControlUp user must have the new permission Allow Smart Consent Bypass. It is granted by default to the built-in Admin user role.

• The remote device must have the setting Remote control consent bypass enabled through Extended Settings.

Custom consent messages

You can now customize the consent request message that end users see when a remote control session is initiated on their device. The message supports variables so you can include dynamic information such as the name of the ControlUp user requesting access and the type of session being started (view or control).

If you use the new Smart consent bypass feature, you can also customize the message that appears after the session has ended.

Configure these messages in the following new Extended Settings:

• Remote Control Consent Message

• Remote Control Consent Bypass Notification Message

View and manage services

You can now get a live view of services running on a device by going to the Management tab on the device details page. Right-click a service to take action or inspect it in detail.

Available actions:

• Stop, Start, or Restart the service

• Change startup type: Automatic, Automatic (Delayed Start), Manual, or Disabled

• Change log on as: Local System, Local Service, Network Service, or This Account

• Open process details: See additional information about the service process, including loaded modules and threads

File browser and registry editor improvements

Separate RBAC permissions for user and system files

The File Browser now has separate RBAC permissions for accessing user files and system files. This gives administrators more precise control over which file types a ControlUp user can access.

Note about existing File Browser permissions

Previously, the “System Files” permissions granted access to all file types. Now, they grant access to only system files. This means that you might lose access to user files, depending on how your permissions are set up. You should review your roles and update permissions for system files and user files accordingly.

Access to user hives (HKEY_USERS)

HKEY_USERS is now accessible as a top-level hive in the Registry Editor. Each SID sub-key is resolved to its DOMAIN\Username, making it easy to identify which user's registry hive you are browsing.

Network visibility

VPN and VLAN data collection

The Agent now records whether a device is connected through a VPN, and the device’s VLAN ID. These new fields (on_vpn and vlan) are stored in the data indexes listed in the following section.

Network context stored in additional data indexes

Nine network fields are now stamped onto multiple device indexes at event-write time, enabling you to correlate performance and stability data with the active network state of the device at the moment the event occurred.

New fields:

• Location: ip_address, subnet, ad_site, ad_location

• Connection type: Interfacealias, interfacetype, on_vpn, vlan

• WiFi: wifi_channel (in addition to existing SSID, BSSID, signal strength)

Indexes receiving network fields: power_events, win_event_log, process_stops, device_status, builtin_peripherals, builtin_appdx_navigation, builtin_appdx_errors, builtin_ucc_agent_data, url_domains, builtin_session_tracking, netcfg_info, traceroute.

Fixes

File Browser

• You can now download write-locked files using the File Browser.

Inventory & Reporting

• Fixed an issue where OS platform breakdown widgets occasionally showed incorrect device counts due to invisible characters in the data.

• Improved BSOD detection.

• Improved reliability of hardware model, manufacturer, and OS name collection.

• Windows 11 system processes now correctly report their version number as 10 instead of 6.2 (reflecting the underlying NT kernel version).

• Uninstalled Windows services are now correctly reported with a state of Removed. Previously they remained stuck in their last reported state.

Performance & Stability

• Fixed an issue causing elevated login durations due to sleep or hibernation events being misinterpreted.

• Improved UDP transport detection reliability for Windows 365 Cloud PC environments.

Scripting

• Process names used to trigger scripts on process start are now matched case-insensitively.

Employee Sentiment Survey

• Active user detection improved — Fixed an issue that could prevent surveys from appearing.

• Survey interaction tracking improved — Each survey stage (such as received, notified, snoozed, completed) is now recorded in the user_sentiment_visits data index.

• Survey links fixed — Fixed an issue causing links inside surveys to not work correctly.

• Removed zoom on image hover — Removed the hover zoom effect on survey images, which could cause them to appear blurry or distorted.

Audit Log Enhancement (Aug 17)

Audit log events for host and session actions now capture job acceptance and completion, and include the originating client IP address, giving you a more complete audit trail for these actions.

Host Pools Settings: Configuration Enhancement (Aug 10)

You can now edit an existing host pool's Session Host Configuration directly from the Settings tab - no need to recreate the host pool. This makes it faster to adjust configurations as your environment evolves.

Host Pool Details: Enhanced Charts (Aug 3)

The performance charts on the Host Pool Details Overview tab have been redesigned for clearer, more actionable trend visibility. The Avg. CPU and Avg. Memory charts now display both Current and Peak values side by side, making it easy to see how usage compares to its recent high.

Host Pool Settings: Collapsible Session Host Configuration (Aug 3)

Host Pool Settings now includes a collapsible section for Session Host Configuration, making it easier to find and manage related settings. Click the toggle arrow in the top-right corner to collapse or expand the section.

Licensing: Capacity Alerts (Aug 3)

An alert banner now appears when your license usage approaches or exceeds capacity, keeping you informed with contextual messaging that updates as usage moves through warning, grace period, and over-capacity states.

Bug Fix

• Session host names now use consistent zero-padded numbering, so they sort in the expected order everywhere they appear.

See details in the Latest VDI Version release notes.
For previous versions, see ControlUp for VDI (Real-Time DX versions).
For Remote Clients, see Remote Clients Plugins.

Go to the Download Center to get this latest build for the Real-Time DX Console, Agents and Remote Clients.

Need help? Contact your support representative.

Import Existing Flows as Organization Templates (Aug 20)

You can now import an exported flow into Organization Templates and convert it into a reusable template.

Flexible Recurring and One-Time Scheduling (Aug 20)

The Schedule trigger in the Start node now supports recurring schedules at minute, hour, day, week, and month intervals, including flexible weekly and monthly patterns. You can also schedule a flow to run once at a future date and time.

Improvements and Fixes (Aug 20)

• The Microsoft Entra ID List Devices action now lets you choose which fields to return.

• Workflow connector labels can now be repositioned on the canvas.

• Improved template search so a single search field matches template titles, descriptions, and included integrations.

• Flows now respect the sharing and permission settings configured for integrations.

• Redesigned the To, CC, and BCC fields in the Outlook Send Email action to use email-style recipient inputs.

• The + Assign tags button is now always visible in the flow editor.

• New flows, new integrations, and flow status changes now appear in the UI automatically without requiring a manual refresh.

Improvements and Fixes (Aug 4)

• Improved workflow canvas performance when dragging nodes and opening node settings, especially in large flows and on devices with limited resources.

• Updated running execution details opened from Run History to show the active node, a live duration timer, and an option to cancel the execution.

• Fixed an issue where using the browser back button from a run’s detail view could skip Run History instead of returning to the previous view.

We continuously release Cloud and Custom hives. To keep your hives and scouts updated, be sure to use the latest and see what we released here:
Cloud and Custom Hive Release Notes.

Failed Session Logs for EUC Scouts (Aug 19)

You can now save session logs for EUC Scout tests that fail at the session level. The logs provide additional details to help troubleshoot why a resource could not be accessed.

Enable Save failed session logs in the Scout's Additional Parameters, then select View Logs from a failed test to review or download the log. This feature requires Hive version 1251 or higher. Session logs may contain sensitive data.