Tenant Manager Overview

  • Updated on Dec 15, 2025
  • 1 minute(s) read
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Note

This feature has limited availability and applies only to MSPs or multi-organization accounts.
If you are interested in accessing this feature, contact us at support@controlup.com.

What is Tenant Manager

ControlUp’s Tenant Manager is a platform designed specifically for MSPs and multi-tenant customers. It serves as a central platform that allows you to view , configure and manage all tenants and their associated organizations from a single account.

With Tenant Manager, you can:

  • Allocate licenses and distribute them among organizations.

  • Monitor usage and permissions centrally across all linked organizations.

  • Track product usage across tenants.

By consolidating data from tenants, monitored entities and tenant-specific metrics, Tenant Manager helps you manage multiple organizations efficiently and reduces the need to switch between tenants.

Tenant Manager dashboard

Key capabilities

  • Instant tenant login: Access any tenant organization directly from the Tenant Manager dashboard — no secondary authentication required.

  • Unified view of tenant usage: Monitor ControlUp usage across all tenants, including sub-tenants and monitored entities, via summary widgets.

  • Centralized audit log: View all audit events from tenant organizations in a single log.

  • Web login to the Real-Time DX Console: Access any RTDX sub-tenant directly from Tenant Manager as an Admin.

  • Custom RBAC Roles per Tenant: Create and manage custom roles with organizational-level permissions, for precise access control.

  • Subscription and license management: Manage the Tenant Manager subscription, add/remove tenants, and reallocate licenses as needed.

  • Tenant creation wizard: Add tenants using a guided, step-by-step workflow.

    Roles and Permissions

  • Creation: Only an Admin (for eligible accounts) can create a Tenant Manager account and assign initial roles to tenants.

  • Sub-tenants: Once the Tenant Manager is created, tenants can create their own sub-tenants.

  • Access control: Access to organizations within the Tenant Manager is RBAC-based.

  • Precedence: Tenant-specific settings remain unchanged, unless a conflict occurs with Tenant Manager settings (for example, license allocation).
    In such cases, Tenant Manager settings take precedence and are enforced.

For details, see Tenant Manager User and Role Settings.