The user is already connected to machine...

  • Updated on Sep 2, 2025
  • Published on Sep 23, 2021
  • 1 minute(s) read
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Issue

You log in with the same ControlUp user to two Real-Time DX Consoles, simultaneously, and try to connect to your monitored machines and receive the error: "The user is already connected..."
The user is already connected to machine error message

Cause

The same ControlUp user can't connect to the same monitored resource from two separate consoles at the same time.

Solution

This limitation is by design, for security reasons we do not allow connecting with the same user from two consoles to the same machine. You have to have two registered users or log off the first console session.