Unable to gain access to "computer.domain.com"

  • Updated on Sep 2, 2025
  • Published on Sep 30, 2021
  • 1 minute(s) read
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The Issue:

You try to connect to a managed machine but receive an error - "Unable to gain access to the computer"
Unable to gain access to the computer error message

The Solution:

  1. Check if the user who logged in to windows and launched ControlUp, is part of the administrators' group on the managed machine.
  2. If you are using a non-admin user to launch ControlUp, you can go in the Console to settings -> AD Connections and set an administrator user which the Console will use when it tries to connect to your managed machines.
  3. It might be a DNS registration issue, verify the server DNS registration.