How to Use Tenant Manager

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Note

This feature has limited availability and applies only to MSPs or multi-organization accounts.
If you are interested in accessing this feature, contact us at support@controlup.com.

Tenant Manager Dashboard

The name of your Tenant Manager is displayed in the top banner and at the top of the page.
The dashboard lists all the tenants associated to your Tenant Manager account, including related organizations and their usage metrics.

You can view:

  • All organizations within your Tenant Manager account

  • All organizations under other accounts that are linked to your Tenant Manager

  • The Tenant Manager organization itself

Users associated with the Tenant Manager can view all associated organizations in the tenants list or through the organization picker.
Other users can’t see the Tenant Manager or its related organizations in the picker.

top banner org picker

Use the search bar to locate tenants quickly.

Tenant Manager Dashboard Metrics

The tenant table displays:

  • Tenant name

  • DEX score

  • Product usage

Filter Tenants

You can filter tenants by:

  • Name

  • Product usage (Desktops, VDI, Synthetic Monitoring, etc.)

To fine-tune your filters, click the filter icon at the top of the tenants list and add conditions.

Add a Tenant

  1. Click Add tenant on the Tenant Manager home page.

  2. A tenant creation wizard opens, guiding you through the process using a numbered flow on the left of the screen.

Step 1: Create Tenant
Enter the tenant’s name and select its region. Ensure that the name is unique.

Step 2: Licensing
Review available products, current allocations, and remaining licenses.
Enter the required license quotas for this tenant.
To adjust license quotas later, click Edit License on the Tenant Manager screen.

Step 3: Add users
Enter user emails and assign roles.
You are set as an Admin by default, but you can also invite other Admins or Tenant Manager users to create new tenants.

Step 4: Summary
A summary screen appears, showing the tenant’s name, region, licensing plan, and sub-tenants.
Review detail accuracy. If anything needs to be changed, click the pencil icon.

Step  5: Confirm
When the tenant is successfully created, a confirmation message appears prompting you to:

  • Return to the Tenant Manager organization, or

  • Open the newly created tenant.

Note: To correct any detail during the creation process, click the pencil icon next to the relevant step.

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