On-Premises Active Directory & DNS Requirements

Active Directory is a prerequisite for managing computers using ControlUp. If your network includes computers that are not joined to a domain, you will be able to connect to these computers using ControlUp’s Remote Desktop view while other actions will not be available.

The computer on which the ControlUp Real-Time Console is executed does not have to be a domain member. However, you will be required to enter valid domain credentials in order to manage computers in your environment.

Full DNS name resolution is also mandatory for management connections using ControlUp. You should be able to access all of your managed computers using their Fully Qualified Domain Names (FQDN).

As an exception to the above, virtual machines (including non-Windows guests) can be monitored via the hypervisor layer without the need for DNS resolution or AD domain membership. This agentless approach only enables access to VM-related data known to the hypervisor, not guest OS data.
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By default, ControlUp queries Active Directory for the DNS suffix when managed computers are added to the organization tree. For networks in which the domain name is not identical to the default DNS suffix of all computers, ControlUp supports for providing a custom DNS suffix during computer addition.
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