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    On-Premises Installation Prerequisites
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      On-Premises Installation Prerequisites

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        Article summary

        The number and size of the servers required to install ControlUp On-premises (COP) components depend on the size of the environment you need to monitor and the level of usage of ControlUp.

        COP Components

        • COP Server: Machine running backend web services such as user management, incidents management or configuration store running an AD LDS instance. The COP server needs to be installed on a dedicated AD-joined machine. Learn more.
        • COP Real-Time Console: Gathers and displays real-time health and performance data every 3 seconds. See installation instructions here.
        • Insights On-Premises (IOP): Data platform for historical reports. To install IOP, you can use a pre-configured OVA file or Linux-based installation packages.
        • IOP Forwarder: Required if you use IOP. This component must be installed separately on each ControlUp Monitor machine. The forwarder uploads the activity files from a specified location to the IOP server. This specified location can either be the local disk of the monitor machine or a network share.
        • Solve On-Premises (SOP): Web-based platform that lets you monitor your monitored resources in real-time and displays historical trends of your real-time metrics. Learn how to install and configure SOP.

        COP Components Prerequisites

        The table below outlines prerequisites for each COP component you need to install separately. For detailed requirements of the different IOP deployment types, see the IOP prerequisites guide.

        COP ServerConsole MachineIOP ServerSOP Server
        MachineWindows ServerWindows Server or
        Windows         		OVA deployment or Linux-based installation
        		OVA deployment
        Operating System Windows Server supported versions:
        2022,
        2019,
        2016
        		Windows Server supported versions:
        2022,
        2019,
        2016
        OR
        Windows 11, 10

        Supported for OVA:
        vSphere (ESXi) 7.0.3 or higher


        Supported Linux OS versions:
        • Photon OS 5.0 or higher
        • Ubuntu 20.04 or higher

        Supported for OVA:
        vSphere (ESXi) 7.0.3 or higher


        Supported Linux OS versions:
        • Photon OS 5.0 or higher
        CPU*2 CPUs 2 CPUs12 vCPUs2 vCPUs
        Memory*8 GB RAM 8 GB RAM12 GB RAM4 GB RAM
        Disk Space*10 GB 10 GB100 GB OS Drive
        50 GB Data        		30 GB
        Required Software & Permissions
        • .NET Framework 4.8 or higher
        • PowerShell 5.x or higher

        Recommended for the installation:

        • IP address or FQDN of the machine where the Insights server will be installed.
        • If you use your own SMTP server: the address of your SMTP server
        		.NET Framework 4.5 or higher

        For Linux:

        • Python 3.6
        • Docker 18.09.8 
           (or higher)

        IOP Forwarder (see below)

         

        *Minimum recommended. For details, see Sizing Guidelines for ControlUp v8.x.

        ControlUp Database

        COP uses a database to store data, such as incidents, events, or script actions. You must provide your own SQL Server instance.

        MSSQL Versions (Standard or Enterprise)Maximum Database SizeCollation

        • 2022
        • 2019
        • 2017
        • 2016
        • 2014
        		10 GBSQL_Latin1_General_CP1_CI_AS

        Additional Components

        Once you've installed the ControlUp application, console & Insights, you deploy the following from the ControlUp console to retrieve monitoring data:

        • ControlUp Agent: Lightweight component that enables rapid deployment and a minimal performance footprint on the managed machine. Every managed Windows machine that you want to monitor and remediate in your environment must have an agent deployed for data to be sent to the console. (Linux machines are monitored via an API.)
        • Data Collector: (Optional). Used for increased performance of the console & monitor. Collects metrics from external sources such as hypervisors, EUC environments, or Citrix ADC. To act as a data collector, the machine must have the ControlUp Agent installed.
        • ControlUp Monitor: Monitors assets 24/7 and enable triggers, alerts and automation. A functional monitor is required to access IOP and SOP.

        Can be installed on the same machine as the application server (see above) but not recommended for larger installations.

        ControlUp AgentData CollectorControlUp Monitor
        MachineNo server installation necessary. Deployed onto Windows machines that are monitored by ControlUp
        (Linux monitored via API).        		Windows Client OS or Windows Server that has the ControlUp Agent deployedWindows Server
        Operating system Windows Server supported versions:
        2022
        2019
        2016 (Core or Full)
        OR
        Windows 11, 10        		Windows Server supported versions:
        2022,
        2019,
        2016
        OR
        Windows 11, 10        		Windows Server supported versions:
        2022
        2019
        2016
        CPU*N/A 2 CPU2 CPU
        Memory*N/A 8 GB RAM8 GB RAM
        Disk Space*N/A 10 GB100 GB (for activity files backup)
        Required installed software.NET 4.5 or higher
        Active Directory        		ControlUp Agent
        .NET Framework 4.7.2 or higher (recommended)
        4.5 (supported)
        Citrix SDK to connect to the Citrix API (if connecting to & monitoring Citrix products)         		.NET Framework 4.8 (from 8.6.5)
        PowerShell 5.0
        (for Windows PS API)
        IOP Forwarder or access to shared directory where IOP Forwarder is installed*

        *Minimum recommended. For details, see Sizing Guidelines for ControlUp v8.x.

        Service Accounts

        ControlUp requires certain user permissions to have set up on your external sources, such as Hypervisors or EUC environments. You can find more information on required user permission here.

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