On-premises Installation Prerequisites - Version 8.x
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On-premises Installation Prerequisites - Version 8.x

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The number and size of the servers that required to install ControlUp On-premises (COP) components depend on the size of your environment you want to monitor with ControlUp and the level of usage of ControlUp.

COP Components

The following components need to be installed separately:

  • ControlUp On-Premises Server (COP Server): Machine running backend web services such as user management, incidents management or configuration store.
  • ControlUp Real-Time Console: Gathers and displays current health & performance data. ControlUp's main frontend component. Can be installed on the same machine as the application.
  • Insights On-Premises (IOP): Analyzes and reports 24/7 accumulated activity and performance data over time. For the installation of IOP, you can use a pre-configured OVA file or Linux installation packages.
  • Insights On-Premises Forwarder: Required if you use IOP. This components must be installed separately on each ControlUp Monitor machine. The forwarder uploads the activity files from a specified location to the IOP server. This specified location can either be the local disk of the monitor machine or a network share.
  • Solve On-Premises (SOP): Modern web-based platform that lets you monitor your monitor resources in real-time and displays historical trends of your real-time metrics.

COP Components Prerequisites

ControlUp Module COP Server Console Machine IOP Server SOP Server
Machine Windows Server Windows Server or
Windows 
OVA deployment or Linux-based installation
OVA deployment
Operating System  Windows Server supported versions:
2022,
2019,
2016,
2012/R2
Windows Server supported versions:
2022,
2019,
2016,
2012/R2
OR
Windows 11, 10, 8, 8.1

Supported for OVA:
vSphere 6.5 or higher


Supported Linux OS versions:
  • Photon OS 3.0 or higher
  • CentOS 7 or higher
  • Ubuntu 16.4 or higher
  • Red Hat Enterprise Linux 7.6

Supported for OVA:
vSphere 6.5 or higher

CPU* 2 CPUs  2 CPUs 12 vCPUs 2 vCPUs
Memory* 8 GB RAM  8 GB RAM 12 GB RAM 4 GB RAM
Disk Space* 10 GB  10 GB 100 GB OS Drive
50 GB Data
30 GB
Required Software & Permissions
  • .NET Framework 4.5 or later (4.7.2 is required for ControlUp version 8.6)
  • PowerShell 5.x or above

Recommended for the installation:

  • IP address or FQDN of the machine where the Insights server will be installed.
  • If you use your own SMTP server: the address of your SMTP server
.NET Framework 4.5 or later

For Linux:

  • Python 3.6
  • Docker 18.09.8 
     (or above)

IOP Forwarder (see below)

 

*Minimum recommended. For details, see Sizing Guidelines for ControlUp v8.x.

ControlUp Database

COP uses a database to store data, such as incidents, events, or Script-based Actions. You can use your own SQL Server instance (Production Mode) or you can use a light mode version where the ControlUp database is installed on the COP server.

Server Versions Maximum Database Size Collation

Microsoft SQL versions (Standard & Enterprise editions) - SQL Server 2019, 2017, 2016, 2014

10 GB SQL_Latin1_General_CP1_CI_AS

Additional Components

Once you've installed the ControlUp application, console & Insights, you deploy the following from the ControlUp console to retrieve monitoring data:

  • ControlUp Agent: Lightweight component that enables rapid deployment and a minimal performance footprint on the managed machine. Every managed Windows machine that you want to monitor and remediate in your environment must have an agent deployed for data to be sent to the console. (Linux machines are monitored via an API.)
  • Data Collector: (Optional). Used for increased performance of the console & monitor. Collects metrics from external sources such as hypervisors, EUC environments, or Citrix ADC. To act as a data collector, the machine must have the ControlUp Agent installed.
  • ControlUp Monitor: Monitors assets 24/7 and enable triggers, alerts and automation. A functional monitor is required to access IOP and SOP.

Can be installed on the same machine as the application server (see above) but not recommended for larger installations.

ControlUp Module Agent Data Collector Monitor
Machine No server installation necessary. Deployed onto Windows machines that are monitored by ControlUp
(Linux monitored via API).
Windows Client OS or Windows Server that has the ControlUp Agent deployed Windows Server
Operating system  Windows Server supported versions:
2022
2019
2016 (Core or Full)
2012/R2
OR
Windows 11, 10, 8, 8.1
Windows Server supported versions:
2022,
2019,
2016,
2012/R2,
OR
Windows 11, 10, 8, 8.1
Windows Server supported versions:
2022
2019
2016
2012/R2
CPU* NA  2 CPU 2 CPU
Memory* NA  8 GB RAM 8 GB RAM
Disk Space* NA  10 GB 100 GB (for activity files backup)
Required installed software - .NET 4.5 or later
- Active Directory
- ControlUp Agent
- .NET Framework 4.7.2 or later (recommended)
4.5 (supported)
- Citrix SDK to connect to the Citrix API (if connecting to & monitoring Citrix products) 
- .NET Framework 4.8 (from 8.6.5)
- PowerShell 5.0
(for Windows PS API)
- IOP Forwarder or access to shared directory where IOP Forwarder is installed**

*Minimum recommended. For details, see Sizing Guidelines for ControlUp v8.x.

Service Accounts

ControlUp requires certain user permissions to have set up on your external sources, such as Hypervisors or EUC environments. You can find more information on required user permission here.


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