ControlUp has three scores when it comes to devices and employees, and each one answers a different question.
- The Device Score tells you whether a device is in good shape right now. Use this to check a single device's current hardware and OS health. It's useful for triage, because it reacts to problems such as a BSOD, low memory or a worn battery whether or not anyone is using the device. Learn more.
- The Device Health Score tells you how healthy a device has been over the last 30 days, and whether it's right for its workload. Use this to plan across your fleet. It shows which devices are under- or over-provisioned, which are running an unsupported OS, and which have had stability, battery or storage problems over the last month. Learn more.
- The Experience Score tells you whether a person is having a good experience while they work. Use this to understand what employees actually experience. It weights the apps that people use, ignores time when the device is locked or idle, and lets you tune the rules to match what matters in your organization. Learn more.
Compare the Three Scores
| Device Score | Device Health Score | Experience Score | |
|---|---|---|---|
| Question it answers | Is this device in good shape right now? | Over the last 30 days, how healthy has this device been, and is it right for its workload? | Is the person having a good experience while working? |
| Where you see it | Devices pages (the Score column and device details) | Device Health & Rightsizing Dashboard | Employees pages |
| Scale | 0–10 | 0.0–10.0 | 0–10 |
| When it's measured | All the time, including when the device is locked, idle or unattended | Active user sessions over a 30-day trailing window | Every minute, only while the person is using the device. App crashes and BSODs are scored even when nobody is using it. |
| What it's based on | CPU, memory, network latency, Wi-Fi, CPU queue length, user input delay, app crashes, logon time, battery health, free disk space and BSODs | Five weighted areas: Rightsizing (30%), Battery Health (25%), Stability (20%), OS Lifecycle (15%) and Storage Space (10%) | Scoring profiles. The default profiles cover resources, connectivity, responsiveness and stability, with extra rules for VDI sessions and Teams or Zoom calls. |
| Can you configure it? | No. It uses fixed thresholds. | No | Yes. You set the metrics, thresholds, weights, apps, URLs, device groups and tags. |
| Shows what lowered the score | Partly. Hover over the score to see the metric values it's based on. The tooltip doesn't show which metric lowered the score or by how much. | Yes, by area | Yes, the top contributing metrics |
| Score bands | Good (7 and above), Ok (4 to below 7), Bad (below 4) | Excellent (9.0–10.0), Good (7.5–8.9), Fair (6.0–7.4), Poor (4.0–5.9), Critical (0.0–3.9) | Perfect (10), Good (above 7), Fair (above 3 to 7), Poor (0–3) |